Donna Lydon
Waterford,Ontario
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Woodside Clinic
Scotland, Ontario
12.2018 - Current
- Managed medical practice administrative needs to provide patient satisfaction.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Answered 12 average daily phone calls to schedule appointments and address patient inquiries.
- Called patients to schedule iv appointments, consistently double-checking information and availability.
- Addressed, documented and responded to incoming correspondences to address client queries.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Perform hydro therapy, magnetic therapy, bemer therapy.
- Prepare patient for IV therapy - blood pressure, o2 levels, pulse and temperature.
Medical Office Assistant
St. Paul Family Health Organization, Brantford
01.2006 - Current
- Responsible for patient registration, scheduling, transcription, data entry, billing, charting, government forms and assisting doctors.
Cashier
Brantford Charity Casino, Brantford
01.2005 - 01.2006
- Responsible for running the front window, greeting patrons and preparing payouts.
- Occasional work in the main casino verifying all monies taken in and paid out.
Chiropractor Aide, Dr. Thomas Sartor
01.2003 - 01.2004
- Responsible for greeting patients, preparing them for treatment, setting up electrotherapy rooms, updating charts, developing x-rays and filing.
Medical Lab Assistant
Cedar Street Medical Lab, Simcoe
01.2001
- Performed ECG’s, venipuncture and prepared specimens for transport.
Education
Medical Lab Assistant Certificate -
Career Canada College
QC Health Care Aid (PSW) Diploma -
Brunet Academy
Skills
- Skilled with computers – Windows, Word, Simply Accounting, WordPerfect and Excel, Quickbooks
- Strong communication skills
- Customer service
- Data entry
- Excellent people skills
- Scheduling
- sensitive material handling
- Meeting planning
- Account balancing reconciliation
- Cash deposit preparation
- Excel spreadsheets
- Organization and efficiency
- Customer relations
- Office equipment maintenance
- Multitasking and prioritization
- Invoicing and billing
- Strong problem solve
- Time management
- Medical terminology
Timeline
Administrative Assistant
Woodside Clinic
12.2018 - Current
Medical Office Assistant
St. Paul Family Health Organization, Brantford
01.2006 - Current
Cashier
Brantford Charity Casino, Brantford
01.2005 - 01.2006
Chiropractor Aide, Dr. Thomas Sartor
01.2003 - 01.2004
Medical Lab Assistant
Cedar Street Medical Lab, Simcoe
01.2001
Medical Lab Assistant Certificate -
Career Canada College
QC Health Care Aid (PSW) Diploma -
Brunet Academy