Kanwar Walia
Summary
Focused handling diverse administrative and IT functions. Proven history managing competing priorities in fast-paced and rapidly changing environments.
Overview
11
11
years of professional experience
Work History
Administrative Coordinator/IT Technical Support Specialist
Above Ground Art Supplies
09.2021 - 05.2024
- Keep information on file for School Board and regular customer contracts and confirmations
- Issue quotes to school teachers as per their school account discount
- Processing orders from School purchase order(PO) and send it for further process
- Direct all incoming letter mail, emails, phone calls and walk-ins to the correct department
- Ensure all the invoices are prepared efficiently and effectively, send them out to get paid as per contracts
- Applying credits to accounts as per need
- Development and implementation of procedures related to administration for effective performance and enhancement of services
- Receiving Inventory in system and contacting Vendors if there is any problem
- Inventories and orders office supplies.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and other devices.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Installed and configured operating systems and applications.
Store Supervisor
Freshii
06.2018 - 08.2021
- Responsible for overseeing the daily operations
- Ensure compliance of all operating standards, Franchise standards, and legislated standards including company policy and procedure, Health and Safety standards, and Safe Food Handling
- Responsible for scheduling staff
- Recruits and trains staff in compliance with Franchise requirements
- Develops and motivates staff to attain proper standards of performance
- Ensure quality, courteous service is provided to all customers, and resolves customer complaints
- Works with the Manager and Marketing Manager to launch marketing initiatives and promotions
- Responsible for inventory controls, food, labor and direct costs
- Collects, records, and deposits all revenues received at the component
- Maintains compliance of all cash handling and cash auditing procedures, reports and overage/shortages
- Ensures adherence to policies and procedures, as well as Health and Safety Programs.
Administration Assistant/Computer Lab Assistant
Doon Public Senior Secondary School
01.2015 - 11.2017
- Follow up on student attendance records and class attendance for every block; monitor student sign-in and sign-out; track and input student absences, late arrival and early dismissals in the Day School Office
- Facilitate the Principal's approval of expenses, manage subscriptions and renewals, order supplies, track expenses for professional development and reconcile with finance
- Assist with events by updating the calendar, coordinating logistics, and assisting with planning for annual events such as, Winter Celebration, graduation Day and Closing Ceremonies
- Support the Junior School division by developing and printing meeting and event materials, collating information for the weekly school communications
- Answering telephone systems, Mail for the purpose of screening calls, transferring calls, responding to inquiries and/or taking messages
- Assign faculty duties as requested, Coordinate supply teacher and on-call coverage, including but not limited to: managing coverage requests from faculty
- Back to school duties such as supporting school opening and closing.
- Supported all computer lab operations.
- Maintained a clean, organized workspace to promote a positive learning environment for all users.
- Improved user satisfaction by providing timely technical assistance to faculty, staff, and students.
- Promoted digital literacy among students by guiding them in using various software programs.
- Advised users on best practices for data storage and retrieval to prevent loss or corruption of important files.
- Enhanced computer lab efficiency by maintaining and troubleshooting hardware and software issues.
- Monitored systems in operation and quickly troubleshot errors.
- Provided support during special events requiring computer lab usage, ensuring seamless setup and operation throughout the event duration.
- Implemented security measures to protect against unauthorized access or misuse of computer facilities.
- Collaborated with IT department to implement new technology solutions for improved lab functionality.
- Managed user accounts, ensuring secure access to network resources and safeguarding sensitive data.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
Automobile Admin Assistant
Honda Dealership
04.2013 - 11.2014
- Answer and direct phone calls
- Outbound calling (to support sales and service depts)
- Basic General Accounting
- Organize and schedule appointments
- Checking in/out of vehicles
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Maintain contact lists
- Look after all payable and receivables in an efficient manner
- Submit and reconcile expense reports and balancing.
Education
Data Science Certification -
University of Toronto
Toronto, ON12.2024
Certificate of Technical Studies - Google IT Support Professional Certificate
Google
Online03.2022
PG Diploma in Mobile Application Development -
Lambton College
Toronto, ON10.2019
Bachelor of Information Technology -
Punjab Technical University
Punjab, India05.2015
Skills
- Data Entry & Database Administration
- MS Office, Simply Accounting, MS Word, Quickbooks, MS PowerPoint, MS Excel, MS Windows
- Fast-paced environment, Work under pressure, Tight deadlines, Repetitive tasks, Attention to detail, Communication Skills, Multi-Task
- Correspondence, Reports and records, Financial statements, Invoices, Charts, tables, graphs
- Troubleshooting and problem solving skills
- Able to work independently and in teams
- Adaptable to rapidly changing environments
- Hardware Installation
- Remote Desktop Support
- Operating System Support
- Help Desk Support
- Network Administration
- Database Administration
- Mobile Device Management
- Printer Support
- End-User Training
- System Configuration
- Software Deployment
- Application support
- Technical Support
- Software Installation
- Issue Troubleshooting
- Software diagnosis
Awards
- Employee of the Month(Doon School)- 2016
- Awarded for completing all the courses for Store Supervisor before timeline(Freshii)-2019
- Employee of the Month(Above Ground)- 2023
- School leadership(Punjab Technical University)2012-2015
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Administrative Coordinator/IT Technical Support Specialist
Above Ground Art Supplies
09.2021 - 05.2024
Store Supervisor
Freshii
06.2018 - 08.2021
Administration Assistant/Computer Lab Assistant
Doon Public Senior Secondary School
01.2015 - 11.2017
Automobile Admin Assistant
Honda Dealership
04.2013 - 11.2014
Data Science Certification -
University of Toronto
Certificate of Technical Studies - Google IT Support Professional Certificate
Google
PG Diploma in Mobile Application Development -
Lambton College
Bachelor of Information Technology -
Punjab Technical University
Similar Profiles
Nia MarjaniNia Marjani
Social Media Assosiate at Binder’s Art SuppliesSocial Media Assosiate at Binder’s Art Supplies
Sarah Owusu-AnsahSarah Owusu-Ansah
How Far?! at Art As Common Ground CollectiveHow Far?! at Art As Common Ground Collective
Georgia HogwoodGeorgia Hogwood
Store Manager /E-Commerce Assistant at Kadmium Art Supplies and DesignStore Manager /E-Commerce Assistant at Kadmium Art Supplies and Design