Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donna Johnson - Harris

Rancho Palos Verdes

Summary

Dedicated customer service representative with expertise in complaint handling and client relations. Proven ability to enhance client satisfaction and streamline processes within the fertility treatment sector.

Overview

1
1
Certification
10
10
years of professional experience

Work History

Customer Service Representative

Fertility Source Companies
Carlsbad, CA
05.2016 - Current
  • Delivered exceptional customer support to clients navigating fertility treatment options.
  • Provided accurate information on insurance coverage and financial options related to fertility services.
  • Utilized CRM software to track client interactions and improve service efficiency.
  • Collaborated with medical staff to ensure seamless communication between patients and providers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Reduced risk exposure through diligent monitoring and enforcement of contractual obligations.
  • Closely monitored and evaluated contract performance to determine regulatory compliance and necessary amendments.

Contractor Specialist

Fertility Source Companies
Carlsbad, CA
05.2016 - Current
  • Developed and implemented contractor onboarding processes to enhance compliance and efficiency.
  • Provided exceptional customer service throughout each project's lifecycle while addressing any concerns promptly to maintain client satisfaction levels high.
  • Improved client relationships through consistent communication updates regarding project status and potential obstacles.
  • Streamlined contract management systems, improving document retrieval times.

Education

Bachelor of Science - Business Administration

California State University, Long Beach
Long Beach, CA
05-2016

Skills

  • Customer service
  • Customer relations
  • Complaint handling
  • Data management
  • Client interaction
  • Contract management
  • Computer proficiency
  • Follow-up skills
  • Complaint resolution
  • Active listening
  • Client onboarding

Certification

AHIMA - Certified Risk Coder

Timeline

Customer Service Representative

Fertility Source Companies
05.2016 - Current

Contractor Specialist

Fertility Source Companies
05.2016 - Current

Bachelor of Science - Business Administration

California State University, Long Beach
Donna Johnson - Harris