Donna Battisti
Bakersfield
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
17
17
years of professional experience
Work History
Branch Manager
LKQ Keystone
02.2021 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Store Manager
Oreily's Auto Parts
06.2019 - 02.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager of Operations
AutoZone
08.2008 - 06.2019
- Increased sales by [Number]% with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
Education
Associate of Arts - Business
Bakersfield College
Bakersfield, CA05-2010
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Interviewing and hiring
- Key performance indicators
Timeline
Branch Manager
LKQ Keystone
02.2021 - Current
Store Manager
Oreily's Auto Parts
06.2019 - 02.2021
Store Manager of Operations
AutoZone
08.2008 - 06.2019
Associate of Arts - Business
Bakersfield College
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