Donel Delano
San Diego
Summary
Results-driven professional with a strong work ethic and a commitment to delivering exceptional service in fast-paced, customer-focused environments. Demonstrates the ability to consistently produce high-quality work while building positive client relationships through strong interpersonal and communication skills. Thrives in dynamic, team-oriented settings and brings a proactive approach to problem-solving, along with a passion for continuous growth, new experiences, and excellence in service delivery.
Overview
6
6
years of professional experience
Work History
Shift Lead/Barista
Surf Lounge Coffee/Glazed Coffee
01.2024 - Current
- Delivered prompt and professional customer service, enhancing overall guest experience
- Prepared and served high-quality coffee, food, and beverages, contributing to customer satisfaction
- Managed order accuracy and workflow, ensuring smooth operations in a fast-paced environment
- Maintained cleanliness and organization of the workspace and dining areas
Representative/Personal assistant
AllState Insurance Company
01.2023 - 06.2024
- Built and maintained strong customer relationships to support client retention and satisfaction
- Communicated with clients through verbal and written channels to effectively address inquiries and resolve issues, enhancing client satisfaction
- Represented company in a professional, client-focused manner to foster positive relationships and support retention efforts
- Identified and pursued sales opportunities to meet performance goals
- Maintained detailed and accurate records of customer interactions and transactions to streamline follow-up processes
Shift Lead, Barista
GODDESS Coffee
San Diego
02.2023 - 01.2024
- Delivered exceptional customer service by greeting guests, taking orders, and ensuring satisfaction
- Prepared handcrafted beverages and food items in accordance with company standards
- Facilitated smooth daily operations and enhanced team effectiveness during peak service periods
- Ensured cleanliness and organization of work environment to meet health and safety standards
Esthetician
European Wax Center
San Diego
10.2021 - 07.2022
- Performed hair removal services including waxing, sugaring, and threading for diverse client needs
- Conducted client consultations to deliver customized aftercare recommendations for improved skin health
- Maintained a professional environment focused on client comfort and satisfaction
- Implemented strict sanitation and sterilization protocols to enhance client safety and ensure compliance
Shift Lead, Barista
Better Buzz/Peet's Coffee
01.2021 - 06.2022
- Managed food and beverage preparation while delivering attentive and efficient customer service
- Ensured accuracy and organization in high-volume, fast-paced environment to support overall service quality
- Managed inventory processes, including restocking and supply ordering, to maintain operational efficiency
- Facilitated daily operations to enhance customer satisfaction and service delivery
Social Service Associate
Social Services
Auburn
03.2020 - 06.2021
- Built trust and rapport with clients to promote emotional well-being and development
- Established nurturing atmosphere, fostering personal development and emotional well-being
- Mentored foster and at-risk youth through structured daily activities, promoting personal growth and resilience
- Coordinated daily care routines and ensured safe transportation, enhancing stability for youth in transition
Education
Licensed Esthetician - Esthetics Program
Paul Mitchell the School
Sacramento03-2020
Skills
- Customer service
- Order management
- Food preparation
- Cleaning protocols
- Inventory management
- Customer relationship management
- Sales techniques
- Time management
- Team leadership
- Shift leadership
Timeline
Shift Lead/Barista
Surf Lounge Coffee/Glazed Coffee
01.2024 - Current
Shift Lead, Barista
GODDESS Coffee
02.2023 - 01.2024
Representative/Personal assistant
AllState Insurance Company
01.2023 - 06.2024
Esthetician
European Wax Center
10.2021 - 07.2022
Shift Lead, Barista
Better Buzz/Peet's Coffee
01.2021 - 06.2022
Social Service Associate
Social Services
03.2020 - 06.2021
Licensed Esthetician - Esthetics Program
Paul Mitchell the School