Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Leonel Benitez Benitez

Santa Rosa

Summary

Dynamic and results-oriented professional with experience as a Shift Lead at Bad Ass Coffee of Hawaii. Exceptional in customer service and cash register operations, I excel in enhancing guest experiences and fostering teamwork. Bilingual with strong communication skills, I effectively solve problems and manage multiple tasks in fast-paced environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Lead/Barista

Bad Ass Coffee of Hawaii
09.2023 - Current
  • Opened and closed the store, ensuring smooth transitions between shifts and proper store readiness.
  • Greeted and assisted guests by taking orders, answering questions, and offering drink or food recommendations to enhance guest experience.
  • Prepared and crafted a wide variety of coffee and specialty drinks with consistency and attention to quality.
  • Maintained a clean and organized workspace throughout the shift, completing side tasks to support the team.
  • Closing duties included thorough cleaning of the store and setting up materials to help morning openers start their shifts efficiently.
  • Opening duties included restocking supplies, and ensuring everything was ready for business before doors opened, mostly oriented towards helping customers.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Seasonal Sales Associate

BoxLunch
10.2024 - 01.2025
  • Maintained a clean and organized store by restocking items, returning products to their proper place, and keeping clothing neatly folded and displayed.
  • Operated the cash register, processing purchases accurately while engaging with customers about their accounts and offering assistance in signing up for the rewards program.
  • Greeted customers upon entering the store, creating a welcoming environment and informing them of current promotions and deals.
  • Provided attentive customer service by answering questions, assisting with product selection, and ensuring a positive shopping experience.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Roseland University Prep
Santa Rosa, CA
05.2022

Computer Science

Santa Rosa Junior College
Santa Rosa, CA

Skills

  • Customer service
  • Time management
  • Food service
  • Communication skills
  • Bilingual
  • Guest services
  • Teamwork and collaboration
  • Guest relations
  • Money handling
  • Problem-solving
  • Multi-tasking strength

Certification

California Food Handler Card

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Seasonal Sales Associate

BoxLunch
10.2024 - 01.2025

Shift Lead/Barista

Bad Ass Coffee of Hawaii
09.2023 - Current

Roseland University Prep

Computer Science

Santa Rosa Junior College

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Leonel Benitez Benitez