Dominique Murphy
Lancaster
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.
Overview
16
16
years of professional experience
2005
2005
years of post-secondary education
Work History
Homeless housing case worker
Recuperative care
Palmdale
05.2023 - Current
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for patients and staff.
- Collaborated with healthcare team to develop individualized care plans.
- Provided emotional support and companionship to patients during recovery.
- Documented patient progress and communicated updates to the team regularly.
- Organized work area at end of shift to ensure it is ready for next day's production run.
Intake Specialist
In Home Supportive Services
Palmdale
02.2010 - 01.2024
- Conducted client assessments to determine eligibility for in-home support services.
- Coordinated service plans with healthcare providers and family members for client needs.
- Managed intake processes to ensure timely and accurate documentation of client information.
- Communicated effectively with clients to explain services and answer questions.
- Maintained up-to-date knowledge of state regulations and policies related to in-home services.
- Assisted clients in navigating available resources and support programs efficiently.
- Facilitated training sessions for new staff on intake procedures and best practices.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Provided referrals to appropriate resources within the community when necessary.
- Provided crisis intervention services as needed to clients in distress.
- Made outbound calls to providers to obtain information necessary to create or update authorization.
- Counseled individuals on a variety of topics such as stress management, anger management, grief counseling.
- Documented all patient contact activities in accordance with agency standards and regulations.
Customer Service Manager
Walmart
Valencia
03.2016 - 04.2021
- Led customer service team to enhance support and satisfaction levels.
- Trained staff on company policies and customer engagement techniques.
- Resolved customer inquiries using Walmart's service management systems.
- Monitored service quality through regular assessments and team evaluations.
Education
Associate's Degree - Child Development
College of The Canyons
Valencia, California, CA 01.2025 - 01.2026
James Monroe High
North Hills, CASkills
- Client assessment
- Crisis intervention
- Care coordination
- Emotional support
- Effective communication
- Resource navigation
- Safety and compliance
- Cleaning
- Documentation management
Timeline
Associate's Degree - Child Development
College of The Canyons
01.2025 - 01.2026
Homeless housing case worker
Recuperative care
05.2023 - Current
Customer Service Manager
Walmart
03.2016 - 04.2021
Intake Specialist
In Home Supportive Services
02.2010 - 01.2024
James Monroe High