Cassie M. Lawley
Chico
Summary
Dynamic administrative professional with a proven track record in delivering exceptional customer service and administrative support in fast-paced environments. Recognized for a strong work ethic and ability to thrive as a collaborative team player, adept at efficiently managing diverse clerical tasks. Committed to maintaining high standards of responsibility and punctuality, consistently demonstrating productivity while working independently. Expertise in streamlining processes and enhancing team performance contributes to overall organizational success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Housing Navigator/Case Manager
United Way
04.2021 - Current
- Proficient in using HMIS
- Case Managed disaster relief as well as people experiencing homelessness
- Worked closely with other organizations and agencies to improve the community in whole
- Advocate for clients
- Assisted clients with needs to improve their situation
Community Case Manager
Caring Choices
06.2020 - Current
- Work with people experiencing homelessness
- Work with people that have been effected by major disasters such as Camp Fire
- Advocate for clients
- Networking and working closely with other organizations to all meet our common goal of helping our community
- Case Managing
Technician
Chico Eye Center
12.2017 - Current
- I am proficient in EHR, I perform epic refractions and can also perform OCT, corneal topography, and fundus camera testing.
Administrative Assistant
Ces Electric LLC
10.2022 - 03.2025
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
Housing Navigator/Case Manager
United Way
02.2021 - 10.2022
- Case Managed disaster relief as well as people experiencing homelessness
- Advocate for clients
- Assessed risk factors of patients and made referrals for further services.
- Developed individual treatment plans and provided counseling to patients.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Maintained detailed records of patient progress, documentation of services and case notes.
Medical Assistant/Receptionist
Argyll Medical Group
06.2006 - 04.2014
- Measured vital signs, interviewed patients, assisted Physician, gave patient instructions, stocked and prepared exam rooms, ensures all medical reports, scheduled patients, insurance authorizations, answered patient/physician/pharmacy calls, administered vaccine and other injections per Dr order.
Education
No Degree - Psychology
Butte College
Chico, CA10.2021
Certified Medical Assistant - Medical Assistant
Occupational Center
Chico, CA06.2006
High school or equivalent - undefined
Orland High School
Orland, CA06.1994
Skills
- Customer Care
- Teamwork
- Technician
- Medical Terminology
- Conflict Resolution
- CPR Certified
- Scheduling
- Microsoft Office
- Leadership
- Communication skills
- Crisis Intervention
- Data entry and analysis
- Community outreach
- Documentation proficiency
- Care coordination
- Team collaboration
- Case needs assessment
- Community resources
- Referral coordination
- Multitasking and organization
- Client assessment
- Case management
- EMR / EHR
- Risk assessment
- Filing
- Mail handling
- Quickbooks
- Cash deposit preparation
- Account reconciliation
- Spreadsheet development
- Microsoft
- HIPAA compliance
- Procedure assistance
- Diagnostic procedures
- Immunization administration
- Electronic medical records
- Medical terminology knowledge
- Vital signs monitoring
- Customer service
- Appointment setting
- Diagnostic testing
- Manual refractions
Certification
- Certified Medical Assistant (AAMA) July 2006 to Present
- CPR Certification
- Trauma Informed Outreach & Engagement Present
Assessments
- Electronic Medical Records Knowledge — Highly Proficient July 2019
- Knowledge of EMR data, associated privacy regulations, and best practices for EMR use.
- Full results: Highly Proficient
- Medical Terminology — Proficient July 2019
- Understanding and using medical terminology
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Ophthalmology Technician
Timeline
Administrative Assistant
Ces Electric LLC
10.2022 - 03.2025
Housing Navigator/Case Manager
United Way
04.2021 - Current
Housing Navigator/Case Manager
United Way
02.2021 - 10.2022
Community Case Manager
Caring Choices
06.2020 - Current
Technician
Chico Eye Center
12.2017 - Current
Medical Assistant/Receptionist
Argyll Medical Group
06.2006 - 04.2014
Certified Medical Assistant - Medical Assistant
Occupational Center
High school or equivalent - undefined
Orland High School
No Degree - Psychology
Butte College