Dominique Johnson
Inglewood
Summary
With my experience as a tour guide, immersive performer, and customer service specialist, I am looking for an engaging company and career utilizing my skills and passion.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Attractions Host
Disneyland Parks and Resorts
Anaheim
11.2024 - Current
- Demonstrated excellent customer service skills by engaging with guests in a friendly and professional manner.
- Welcomed guests and provided information about park attractions.
- Addressed guest inquiries and resolved concerns promptly, fostering positive interactions.
- Responded promptly and effectively to any guest concerns or emergencies during ride operation.
- Provided clear instructions to riders regarding safety procedures and proper use of restraints.
- Acquired skills to operate four attractions, enhancing visitor entertainment experience.
- Applied park policies to improve guest experiences and ensure compliance.
- Conducted daily safety checks of equipment to ensure operational readiness.
Tour Guide
Universal Studios Hollywood
Universal City
04.2019 - Current
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Developed engaging tour scripts that highlighted unique aspects of each location on the backlot and throughout the theme park.
- Mastered and updated tour scripts and guidelines reflecting Universal Studio's history and attractions.
- Coordinated transportation, ticketing, and scheduling logistics to ensure seamless tour experiences.
- Operated and maintained audiovisual equipment for tours, enhancing guest engagement through effective presentations.
Troupe Logistics Coordinator/Performer
The Murder Mystery Company
Los Angeles
12.2017 - Current
- Led large groups in delivering immersive 90-120+ minute interactive shows alongside 2-5 fellow performers
- Performance and knowledge of an array of shows, characters, and roles throughout the state of California.
- Prepared and checked in weekly materials to ensure seamless troupe operations
- Ensured accurate inventory records to support troupe operations
- Developed and proposed innovative solutions to enhance troupe's material needs
- Submitting Monthly Orders
Performer
Knott's Berry Farm
Buena Park
10.2014 - Current
- Entertained guests through live performances and character interactions.
- Adapted performances based on audience reactions and feedback.
- Mastered dance routines for performances for various musical numbers in preparation for shows.
- Maintained composure during unexpected on-stage or audience events, ensuring seamless performances.
- Guided guests of all ages through immersive theatrical experiences with engaging, themed communication.
- Participated in promotional events to elevate guest experience and increase visibility.
Cruise Sales Representative
Princess Cruises - Group Sales
Remote
09.2021 - 12.2021
- Presented cruise options tailored to customer interests and budgets effectively.
- Developed strong relationships with clients to understand travel preferences and needs.
- Coordinated group travel arrangements and itineraries for diverse client groups.
- Managed client inquiries, providing timely responses and solutions for satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Assistant Manager
Sandbox VR
Cerritos
11.2019 - 09.2021
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Created and managed schedules for two stores, optimizing staff allocation for peak hours.
- Assisted in managing daily operations, enhancing workflow efficiency and team coordination.
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Resolved customer complaints promptly, maintaining high levels of customer satisfaction.
Education
Theater Education (University) -
Grand Canyon University
Phoenix, AZHigh school diploma -
Ramon C. Cortines High School for the Visual and Performing Arts
Los Angeles, CASkills
- Scheduling coordination
- Schedule oversight
- Scheduling and planning
- Safety compliance
- Guest interaction
- Customer service
- Public speaking
- Conflict resolution
- Relationship building
- Staff management
- Orienting and training
- Staff development
- Time management
- Verbal and written communication
Certification
Driver's License
Languages
English
Additional Information
Authorized to work in the US for any employer
Affiliations
- Co-founder, Creative Outlets - Los Angeles, CA (2026-Present)
- Over 100 Guest and Employees recognitions within the last 18 months, Disneyland Parks and Resorts - Anaheim, CA
- West Coast Warrior, American Immersion Theater/The Murder Mystery Company - Los Angeles, CA (2025)
Timeline
Attractions Host
Disneyland Parks and Resorts
11.2024 - Current
Cruise Sales Representative
Princess Cruises - Group Sales
09.2021 - 12.2021
Assistant Manager
Sandbox VR
11.2019 - 09.2021
Tour Guide
Universal Studios Hollywood
04.2019 - Current
Troupe Logistics Coordinator/Performer
The Murder Mystery Company
12.2017 - Current
Performer
Knott's Berry Farm
10.2014 - Current
Theater Education (University) -
Grand Canyon University
High school diploma -
Ramon C. Cortines High School for the Visual and Performing Arts