Celina Merino
LAKEWOOD
Summary
Energetic Attractions Host known for high productivity and efficient completion of tasks. Specialize in crowd management, customer service, and safety protocol adherence. Excel at communication, teamwork, and adaptability, ensuring memorable experiences for guests while maintaining operational excellence.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
17
17
years of post-secondary education
Work History
Attractions Host
Disneyland Resort
Anaheim
06.2015 - Current
- Welcomed guests and provided exceptional service throughout the resort.
- Guided visitors through attractions, ensuring a safe and enjoyable experience.
- Assisted with crowd management during peak hours to maintain flow and safety.
- Collaborated with team members to enhance guest satisfaction and engagement.
- Monitored attraction conditions, reporting maintenance issues promptly for resolution.
- Engaged with guests, answering questions and providing information about attractions.
- Resolved customer complaints in a timely manner.
- Adhered to all company policies and procedures related to customer service.
- Inspected facilities regularly for cleanliness and safety hazards.
- De-boarded passengers for safety to repair attraction equipment for optimal operation.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
- Ensured that safety protocols were followed at all times.
- Reported any unsafe conditions or malfunctioning equipment immediately to supervisors.
Dispatcher
SSD Alarm
Anaheim
03.2020 - 04.2021
- Coordinated emergency response by managing communication between clients and service teams.
- Monitored alarm systems to ensure timely dispatch of security personnel.
- Updated client records and service logs for accurate tracking of incidents.
- Operated multi-line phone systems to efficiently handle incoming calls and requests.
- Collaborated with law enforcement agencies for effective incident management.
- Managed scheduling of service appointments to optimize technician availability and response times.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Stores Lead/Trainer
Disneyland Resort
Anaheim
06.2007 - 06.2015
- Collaborated with management to align training with operational goals.
- Evaluated training effectiveness through feedback and observation sessions.
- Developed training materials to support various learning styles and needs.
- Supported staff in mastering customer service techniques for guest satisfaction.
- Managed cash handling procedures to maintain accurate financial records.
- Enforced company policies and procedures to maintain a safe work environment.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted cashiers with resolving customer complaints and inquiries.
- Processed payments from customers using point-of-sale systems or other cash handling procedures.
- Trained new employees on proper cash handling, store policies, and customer service standards.
- Managed day-to-day operations of the store, including cash handling, merchandise displays, cleanliness standards.
- Oversaw cash handling procedures including deposits, returns, refunds, and exchanges.
Education
Bachelor of Arts - History
San Diego State University
San Diego, CA 08.2009 - 03.2026
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Safety compliance
- Exceptional communication
- Event coordination
- Reliability
- Multitasking capacity
- Flexible schedule
- Money management
- Customer service expertise
Timeline
Dispatcher
SSD Alarm
03.2020 - 04.2021
Attractions Host
Disneyland Resort
06.2015 - Current
Bachelor of Arts - History
San Diego State University
08.2009 - 03.2026
Stores Lead/Trainer
Disneyland Resort
06.2007 - 06.2015