Francisco Fonseca
Sun Valley
Summary
Dedicated professional with a strong background in guest assistance and team collaboration. Skilled in addressing inquiries and resolving complaints, committed to delivering exceptional support that fosters a positive atmosphere for all visitors.
Overview
3
3
years of professional experience
Work History
Attractions Host
Universal Studios
Universal City
06.2023 - Current
- Guided guests with directions and park information to improve their navigation and enjoyment of attractions.
- Delivered exceptional customer service by effectively addressing guest inquiries and concerns to enhance their experience.
- Resolved customer complaints promptly to ensure guest satisfaction and maintain a positive experience.
- Assisted guests with information on how to use their interactive wands around the Village.
Education
High School Diploma -
Robert H. Lewis Highschool
Sun Valley, CA06-2023
Skills
- Guest assistance
- Customer service
- Entertainment experience
- Team collaboration
- Conflict resolution
- Time management
- Communication skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Attractions Host
Universal Studios
06.2023 - Current
High School Diploma -
Robert H. Lewis Highschool