Dominika Stopel
Bradford,ON
Summary
Experienced, detail-oriented candidate looking to develop my career, where I will be able to contribute my critical thinking, problem solving and analytical skills along with my experience in the service industry to contribute to an organization's success and growth.
Proven track record of improving performance and exceeding both quality and sales targets through improved business strategies. Adept at bridging the gap between people, processes and technology to increase productivity. Motivated and determined leader with strong managerial abilities building, mentoring and leading dynamic teams through various roles held in the past.
Overview
24
24
years of professional experience
Work History
Mortgage Agent
Premiere Mortgage Centre Inc.
04.2022 - Current
- Analyzed loan candidate credit history to anticipate approval odds.
- Trained and mentored loan officers in policies, regulations and loan industry best practices.
- Reviewed approved loan applications to facilitate closing process.
- Provided underwriting expertise to support applicant approval.
- Created loan packages based on consumer needs and financial history.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Explained different types of loans pertaining to client situations.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Processed loan applications and monitored progress from start to finish.
- Proactively identified solutions for customers experiencing credit issues.
- Proved successful working within tight deadlines and a fast-paced environment.
Bookkeeper /Account Manager
Slawek's Caulking
01.2010 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Set and achieved company defined sales goals.
- Generated advertising brochure for vendor use.
Mobile Mortgage Specialist Manager
TD Bank
11.2017 - 04.2022
- Motivated and developed employees by creating incentives to encourage employees to excel and maintain low turnover rate.
- Creatively solved business problems while specializing in organizational development, marketing and production management with track record of meeting revenue and profit goals.
- Remained updated with latest information related to mortgage products and services being offered.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Developed new business and increased sales through targeted market penetration, extensive training, business partnerships and customer relationships.
- Attracted new mortgage loan applications by developing relationships within community.
- Created profitable and efficient solutions.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Worked with underwriters to fix application problems and resolve issues.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Proved successful working within tight deadlines and a fast-paced environment.
Sales Coordinator
Double Tree Hilton
Toronto, Ontario
10.2017 - 05.2020
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Maintained long-term relationships with high net-worth clients.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Skilled at working independently and collaboratively in a team environment.
Senior Financial Advisor
TD Bank
10.2007 - 11.2017
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize, and diversify portfolio.
- Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.
- Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and grow firm.
- Engaged prospective clients in effort to build and develop new business opportunities.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
Front Desk Agent
Holiday Inn Toronto-Yorkdale
Toronto, Ontario
09.1999 - 08.2004
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments. Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Flight Attendant
KLM Airlines
Toronto, Ontario
05.1999 - 10.2001
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Education
Mortgage Agent License - Residential And Commercial Lending
REMIC
Toronto01.2022
License Certificate - Financial Planning, PFSA, Investment Funds Canada
Canadian Securities Institute
Toronto 09.2010
Diploma - Business Marketing Management
Seneca College of Applied Arts And Technology
North York, ON12.2006
Bachelor of Technology - Graphic Communications Management
Ryerson University
Toronto, ON12.2004
Diploma - Graphic And Digital Design
International Academy of Design
Toronto06.2001
Skills
- Written Communication
- Networking
- Friendly, Positive Attitude
- Relationship Building
- Problem-Solving
- Teamwork and Collaboration
- Organizational Skills
- Self-Directed
- Critical Thinking
- Financial Management
- Strategic Planning
- Negotiation
- Team Leadership
- Sales Techniques
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Spanish
Elementary
Japanese
Elementary
Additional Information
References Available Upon Request
Timeline
Mortgage Agent
Premiere Mortgage Centre Inc.
04.2022 - Current
Mobile Mortgage Specialist Manager
TD Bank
11.2017 - 04.2022
Sales Coordinator
Double Tree Hilton
10.2017 - 05.2020
Bookkeeper /Account Manager
Slawek's Caulking
01.2010 - Current
Senior Financial Advisor
TD Bank
10.2007 - 11.2017
Front Desk Agent
Holiday Inn Toronto-Yorkdale
09.1999 - 08.2004
Flight Attendant
KLM Airlines
05.1999 - 10.2001
Mortgage Agent License - Residential And Commercial Lending
REMIC
License Certificate - Financial Planning, PFSA, Investment Funds Canada
Canadian Securities Institute
Diploma - Business Marketing Management
Seneca College of Applied Arts And Technology
Bachelor of Technology - Graphic Communications Management
Ryerson University
Diploma - Graphic And Digital Design
International Academy of Design
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