Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Proven working experience in Teaching & Administration, Food, and Driving service position. Enhanced ability to show patience and understanding through the experience of caring for others. Friendly and confident individual who is punctual, patient, and open to change.
Work History
Mortgage Associate
The Mortgage Centre – Saskatoon Mortgage Centre Inc
Saskatoon, Saskatchewan
2019.06 - Current
Explained different types of loans pertaining to client situations.
Worked with underwriters to fix application problems and resolve issues.
Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
Analyze client’s financial situation
Recommend product suitable with their situation
Finding market lenders that fit with their needs
Collecting and submitting documents
Preparing and maintaining records of each client separately.
Driver
Riide Holdings Inc
Saskatoon, Saskatchewan
2018.03 - Current
Picking up and delivering customers
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Taking the fastest and safest route
Helping to load and unload the vehicle
Calculating the right fare and returning the correct change
Keeping your vehicle clean and in good working order
Sales Associate
Feel Like Talking Connections, Bell Mobility
Saskatoon, Saskatchewan
2018.07 - 2019.07
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Ensure each customer received outstanding service by establishing a friendly environment through pleasant greetings and acknowledging telecommunication related concerns
Recommend products based on customer needs and desires, answered questions regarding products
Negotiated prices, discount terms
Maintain knowledge of sales, promotions, store policies, and security practices
Prepare sales slips and contracts,
Organize sales-floor to maintain clean and well stock showroom
Maintain assigned areas and assist with keeping showroom attractive and neat
Responsible for balance cash drawer at close of the shift
Develop reputation for prompt, efficient service with high level of accuracy
Mortgage Associate
The Mortgage Centre, Mortgage Masters referral Services Inc
Saskatoon, Saskatchewan
2018.08 - 2019.06
Analyze client’s financial situation
Explained different types of loans pertaining to client situations.
Worked with underwriters to fix application problems and resolve issues.
Recommend the product suitable with their situation
Finding the market lenders that fit with their needs
Collecting and submitting the documents
Preparing and maintaining records of each client separately.
Sales Associate
Real Buy Furniture
Saskatoon, Saskatchewan
2017.06 - 2017.12
Ensured each customer received outstanding service by establishing a friendly environment through pleasant greetings and acknowledging furniture related concerns
Recommended products based on customer needs and desires, answered questions regarding products
Negotiated prices, discount terms and transportation
Maintained a knowledge of sales, promotions, store policies, and security practices
Prepared sales slips and contracts, arranged delivery and facilitated special requests and orders
Organized sales-floor to maintain clean and well stocked showroom
Assembled, cleaned, and loaded furniture into customers vehicles
Participated in safe lifting of merchandise of 100 to 150 pounds
Maintained assigned areas and assisted with keeping showroom attractive and neat
Responsible for balance cash drawer at close of the shift
Develop reputation for prompt, efficient service with high level of accuracy
Maintain thorough knowledge of store products.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Increased sales by offering advice on purchases and promoting additional products.
Team Leader
Mc Donalds
Saskatoon, Saskatchewan
2016.07 - 2017.12
Developed highly empathetic relationship and reputation for delivering exceptional customer service
Cross trained and provided back up for other customer service representative when needed
Operate point of sale cash register and count money in cash drawers to ensure the amount is correct
Responsible for balance cash drawer at close of the shift
Develop reputation for prompt, efficient service with high level of accuracy
Maintain thorough knowledge of store products.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Team Member
Mucho Burrito
Saskatoon, Saskatchewan
2001.07 - 2016.09
Kept work areas clean, organized and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Contributed to team success by completing jobs quickly and accurately.
Developed strong cooperative relationships with coworkers and managers.
Operated register to process payments and collect cash payment for order totals.
Worked different stations to provide optimal coverage and meet production goals.
Maintained productive, efficient approach to all tasks.
Assistant Professor
Bhai Gurdas Institute of Management & Technology
Sangrur, India
2010.02 - 2016.06
Prepare Teaching Plan
Deliver lectures as per the Teaching Plan to Under Graduate & Post Graduate to Management & Computer Applications students
Evaluated and supervised student activities and performance levels to provide reports on academic progress.
Mentored students and communicated internship and employment opportunities.
Applied innovative teaching methods to encourage student learning objectives.
Built strong rapport with students through class discussions and academic advisement.
Prepare the Timetable
Adjust the classes as per the Timetable
Worked as Admission coordinator
Worked as Deputy Superintendent of examination three consecutive times
Lecturer
Punjab Technical University Distance Learning Centre
, India
2009.01 - 2010.02
Prepare Teaching Plan
Deliver lectures as per the Teaching Plan to Under Graduate & Post Graduate to Management & Computer Applications students
Graded assignments according to strict institutional policies and upheld guidelines for academic integrity while disciplining plagiarism and cheating accordingly.
Evaluated and revised lesson plans and course content to achieve student-centered learning.
Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
Conduct test to ensure student’s required output
Other Administrative work
Education
MBA - Business Administration (Marketing & Finance
Punjab Technical University
India
06.2008
Bachelor of Arts -
Punjabi University
04.2006
Skills
PC knowledge and familiarity with electronic equipment (e.g. cash register, scanners, money counters etc)
Strong communication and time management skills
Fluent in English, Hindi & Punjabi, both written and oral
Hardworking, Reliable, and Professional
Considerate team-player with aspirations to succeed
Interpretation and Translation Services
Timeline
Mortgage Associate
The Mortgage Centre – Saskatoon Mortgage Centre Inc
2019.06 - Current
Mortgage Associate
The Mortgage Centre, Mortgage Masters referral Services Inc
2018.08 - 2019.06
Sales Associate
Feel Like Talking Connections, Bell Mobility
2018.07 - 2019.07
Driver
Riide Holdings Inc
2018.03 - Current
Sales Associate
Real Buy Furniture
2017.06 - 2017.12
Team Leader
Mc Donalds
2016.07 - 2017.12
Assistant Professor
Bhai Gurdas Institute of Management & Technology
2010.02 - 2016.06
Lecturer
Punjab Technical University Distance Learning Centre
2009.01 - 2010.02
Team Member
Mucho Burrito
2001.07 - 2016.09
MBA - Business Administration (Marketing & Finance
Punjab Technical University
Bachelor of Arts -
Punjabi University
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