Summary
Work History
Education
Skills
Timeline
Generic

Anil Kumar Arora

Saskatoon,Saskatchewan

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Proven working experience in Teaching & Administration, Food, and Driving service position. Enhanced ability to show patience and understanding through the experience of caring for others. Friendly and confident individual who is punctual, patient, and open to change.

Work History

Mortgage Associate

The Mortgage Centre – Saskatoon Mortgage Centre Inc
Saskatoon, Saskatchewan
06.2019 - Current
  • Explained different types of loans pertaining to client situations.
  • Worked with underwriters to fix application problems and resolve issues.
  • Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
  • Analyze client’s financial situation
  • Recommend product suitable with their situation
  • Finding market lenders that fit with their needs
  • Collecting and submitting documents
  • Preparing and maintaining records of each client separately.

Driver

Riide Holdings Inc
Saskatoon, Saskatchewan
03.2018 - Current
  • Picking up and delivering customers
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Taking the fastest and safest route
  • Helping to load and unload the vehicle
  • Calculating the right fare and returning the correct change
  • Keeping your vehicle clean and in good working order

Sales Associate

Feel Like Talking Connections, Bell Mobility
Saskatoon, Saskatchewan
07.2018 - 07.2019
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Ensure each customer received outstanding service by establishing a friendly environment through pleasant greetings and acknowledging telecommunication related concerns
  • Recommend products based on customer needs and desires, answered questions regarding products
  • Negotiated prices, discount terms
  • Maintain knowledge of sales, promotions, store policies, and security practices
  • Prepare sales slips and contracts,
  • Organize sales-floor to maintain clean and well stock showroom
  • Maintain assigned areas and assist with keeping showroom attractive and neat
  • Responsible for balance cash drawer at close of the shift
  • Develop reputation for prompt, efficient service with high level of accuracy

Mortgage Associate

The Mortgage Centre, Mortgage Masters referral Services Inc
Saskatoon, Saskatchewan
08.2018 - 06.2019
  • Analyze client’s financial situation
  • Explained different types of loans pertaining to client situations.
  • Worked with underwriters to fix application problems and resolve issues.
  • Recommend the product suitable with their situation
  • Finding the market lenders that fit with their needs
  • Collecting and submitting the documents
  • Preparing and maintaining records of each client separately.

Sales Associate

Real Buy Furniture
Saskatoon, Saskatchewan
06.2017 - 12.2017
  • Ensured each customer received outstanding service by establishing a friendly environment through pleasant greetings and acknowledging furniture related concerns
  • Recommended products based on customer needs and desires, answered questions regarding products
  • Negotiated prices, discount terms and transportation
  • Maintained a knowledge of sales, promotions, store policies, and security practices
  • Prepared sales slips and contracts, arranged delivery and facilitated special requests and orders
  • Organized sales-floor to maintain clean and well stocked showroom
  • Assembled, cleaned, and loaded furniture into customers vehicles
  • Participated in safe lifting of merchandise of 100 to 150 pounds
  • Maintained assigned areas and assisted with keeping showroom attractive and neat
  • Responsible for balance cash drawer at close of the shift
  • Develop reputation for prompt, efficient service with high level of accuracy
  • Maintain thorough knowledge of store products.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales by offering advice on purchases and promoting additional products.

Team Leader

Mc Donalds
Saskatoon, Saskatchewan
07.2016 - 12.2017
  • Developed highly empathetic relationship and reputation for delivering exceptional customer service
  • Cross trained and provided back up for other customer service representative when needed
  • Operate point of sale cash register and count money in cash drawers to ensure the amount is correct
  • Responsible for balance cash drawer at close of the shift
  • Develop reputation for prompt, efficient service with high level of accuracy
  • Maintain thorough knowledge of store products.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

Team Member

Mucho Burrito
Saskatoon, Saskatchewan
07.2001 - 09.2016
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.

Assistant Professor

Bhai Gurdas Institute of Management & Technology
Sangrur, India
02.2010 - 06.2016
  • Prepare Teaching Plan
  • Deliver lectures as per the Teaching Plan to Under Graduate & Post Graduate to Management & Computer Applications students
  • Evaluated and supervised student activities and performance levels to provide reports on academic progress.
  • Mentored students and communicated internship and employment opportunities.
  • Applied innovative teaching methods to encourage student learning objectives.
  • Built strong rapport with students through class discussions and academic advisement.
  • Prepare the Timetable
  • Adjust the classes as per the Timetable
  • Worked as Admission coordinator
  • Worked as Deputy Superintendent of examination three consecutive times

Lecturer

Punjab Technical University Distance Learning Centre
, India
01.2009 - 02.2010
  • Prepare Teaching Plan
  • Deliver lectures as per the Teaching Plan to Under Graduate & Post Graduate to Management & Computer Applications students
  • Graded assignments according to strict institutional policies and upheld guidelines for academic integrity while disciplining plagiarism and cheating accordingly.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
  • Conduct test to ensure student’s required output
  • Other Administrative work

Education

MBA - Business Administration (Marketing & Finance

Punjab Technical University
India
06.2008

Bachelor of Arts -

Punjabi University
04.2006

Skills

  • PC knowledge and familiarity with electronic equipment (eg cash register, scanners, money counters etc)
  • Strong communication and time management skills
  • Fluent in English, Hindi & Punjabi, both written and oral
  • Hardworking, Reliable, and Professional
  • Considerate team-player with aspirations to succeed
  • Interpretation and Translation Services

Timeline

Mortgage Associate

The Mortgage Centre – Saskatoon Mortgage Centre Inc
06.2019 - Current

Mortgage Associate

The Mortgage Centre, Mortgage Masters referral Services Inc
08.2018 - 06.2019

Sales Associate

Feel Like Talking Connections, Bell Mobility
07.2018 - 07.2019

Driver

Riide Holdings Inc
03.2018 - Current

Sales Associate

Real Buy Furniture
06.2017 - 12.2017

Team Leader

Mc Donalds
07.2016 - 12.2017

Assistant Professor

Bhai Gurdas Institute of Management & Technology
02.2010 - 06.2016

Lecturer

Punjab Technical University Distance Learning Centre
01.2009 - 02.2010

Team Member

Mucho Burrito
07.2001 - 09.2016

MBA - Business Administration (Marketing & Finance

Punjab Technical University

Bachelor of Arts -

Punjabi University

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Anil Kumar Arora