Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dominic Zoora

Windsor,Canada

Summary

BA English Student with a minor in Humanities. Drives continuous growth in customer acquisition and sales with persuasive style. Responsive to changing trends and adaptable to incorporating new clients' needs. Successful team leader well-versed in L'agence Services. Accomplished in serving customers' needs and meeting performance objectives. Offers quality-driven and service- oriented approach combined with tenacious determination in face of objections. Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.

Overview

4
4
years of professional experience

Work History

EXPERIENCE Team Leader Manager

L'Agence Services Santé
09.2021 - Current
  • Scheduled patient appointments, sent notifications and handled rescheduling needs
  • Scanned and filed patient information into medical records
  • Managed transactions and printed receipts for payments
  • Answered incoming calls from clients, forwarding to appropriate destinations
  • Answered telephones, distributed mail and faxes, and prepared patient files
  • Entered, verified and updated patient information into systems
  • Processed correspondence, documents and reports to support clerical staff
  • Greeted visitors upon arrival and directed guests to appropriate departments
  • Created dynamic spreadsheets using knowledge of Microsoft Excel formulas
  • Photocopied, faxed and scanned office correspondence
  • Handled general office tasks, independently completing variety of basic and routine

Volunteer Champlain

Holy Family Catholic Coptic Church
10.2020 - 11.2021
  • Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
  • Collaborated with interdisciplinary teams for holistic patient care, addressing both physical and emotional needs.
  • Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
  • Developed relationships with patients and families, resulting in increased trust and rapport during difficult times.
  • Comforted family members, offered attentive listening and high level of emotional support.

Receptionist

Sam and Mark's Barbershop
12.2020 - 06.2021
  • On
  • Greeted guests promptly and consistently set professional tone with friendly assistance
  • Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions
  • Accepted incoming mail and packages and routed to appropriate staff
  • Scheduled appointments in person, over phone, and electronically using computer software
  • Greeted clients and presented appointment times that fit client's needs
  • Handled financial transactions using cash, credit card, and contactless payments
  • Opened and closed salon according to company procedure.

Education

Bachelor of Arts - English Literature, Humanities

University of Windsor

Skills

  • Service support Performance optimization
  • Communication Reception desk management
  • Information protection Time Management
  • Teamwork Organization
  • Records administration Digital archiving
  • Data management Typing and filing
  • Office reception Schedule patients
  • Customer service Electronic recordkeeping

Languages

English
Native or Bilingual

Timeline

EXPERIENCE Team Leader Manager

L'Agence Services Santé
09.2021 - Current

Receptionist

Sam and Mark's Barbershop
12.2020 - 06.2021

Volunteer Champlain

Holy Family Catholic Coptic Church
10.2020 - 11.2021

Bachelor of Arts - English Literature, Humanities

University of Windsor

Similar Profiles

CREATE PROFILE
Dominic Zoora