Summary
Overview
Work History
Education
Skills
Projects
Certification
References
Timeline
Generic

Arvie Alipio

Regina,Canada

Summary

Dedicated professional with extensive experience in customer service, team leadership, and business technology. Proven ability to manage responsibilities efficiently while delivering exceptional service. Highly organized and detail-oriented, with strong problem-solving skills and a commitment to continuous learning. Technical Specialist with years of IT experience, skilled in setting up and configuring servers, desktops, laptops, and mobile devices, as well as training users to enhance security and performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Experience Leader/Team Leader

McDonald's
Regina, Canada
03.2018 - 06.2024
  • Managed multiple tasks in a fast-paced environment, prioritizing work to maintain efficiency.
  • Ensured high cleanliness standards in assigned areas, promoting a safe and welcoming atmosphere.
  • Accurately took orders, offered suggestions and upsells to enhance customer satisfaction.
  • Packed and served orders efficiently in both drive-thru and front counter settings.
  • Delivered exceptional customer service, handling inquiries, and resolving issues promptly.
  • Performed various kitchen services, maintaining food safety and quality standards.

E-Commerce Advisor

SaskPolytechnic
Regina, Canada
05.2023 - 11.2023
  • Conducted market research and guided businesses in the adoption of digital tools through appreciative inquiry during onboarding.
  • Advised on digital strategies and tool prioritization, assessing vendor recommendations, and facilitating special offers.
  • Implemented digital solutions including e-commerce platforms and social media setups, providing supportive resources.
  • Compiled detailed reports and maintained communication with the Manager of Digital Support Advisory Services.
  • Trained in and utilized a variety of digital technologies and platforms, interacting directly with corporate partners like Google, Mastercard, and Microsoft.

Education

Bussiness Information Systems Diploma - Programming, Business Analysis and Project Management, Web Design/Development, Networking and Hardware, Application Usage, Business

Saskatchewan Polytechnic
Regina, Canada
06.2024

Grade 12 GED -

Michael A. Riffel
Regina, Canada
06.2022

Skills

  • Operating Systems (Windows, MacOS, Linux)
  • Team Communication (Slack, Outlook, Microsoft Teams)
  • Microsoft Office Suites (Word, Excel, Access)
  • Mobile Development (IOS, Andriod)
  • End-user Training
  • Remote Support
  • GitHub
  • Ticketing Systems (FreshDesk, HubSpot)
  • Workflow Optimization
  • Time Management
  • Effective Communication
  • Problem Solving
  • Team Collaboration
  • Customer service

Projects

Custom Desktop Hardware Build | Personal Project

  • Built desktop computer from scratch, selecting compatible components including CPU, motherboard, RAM, power supply, storage, and cooling system.
  • Installed and configured operating system (Windows/Linux) and essential drivers
  • Performed BIOS configuration, hardware diagnostics, and troubleshooting during setup
  • Network cable upgrades
  • Gained hands-on experience in PC architecture, component compatibility, and system optimization

Certification

  • Holder of Class 5 Full Class License
  • First Responder, 01/01/22, 12/31/25
  • CPR/AED Level C Certificate, 01/01/22, 12/31/25

References

  • Agnes Calilung, License Issuer, Saskatchewan Government Insurance, 2260 11th Avenue, Regina, SK, S4P 0J9, (306) 351-4823
  • Ronli Vergel De Dios, Manager, McDonald's Restaurant, 6210 Rochdale Blvd, Regina, SK, S4X 4K8, (306) 520-8148
  • Melizza Liamzon, Ortho Dental Assistant, Aura Dental Clinic, 1709 Winnipeg St, Regina, SK, S4P 1G1, (306) 580-4045

Timeline

E-Commerce Advisor

SaskPolytechnic
05.2023 - 11.2023

Guest Experience Leader/Team Leader

McDonald's
03.2018 - 06.2024

Bussiness Information Systems Diploma - Programming, Business Analysis and Project Management, Web Design/Development, Networking and Hardware, Application Usage, Business

Saskatchewan Polytechnic

Grade 12 GED -

Michael A. Riffel

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Arvie Alipio