Dominic Pagulayan
Mississauga,Canada
Summary
Proven track record in enhancing customer satisfaction at Fresh Kitchen and Juice Bar through exceptional service and efficient problem-solving. Skilled in critical thinking and effective communication, adept at fostering team collaboration. Demonstrated ability to adapt and thrive in fast-paced environments, significantly contributing to operational excellence without compromising quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food Server/Service Bartender
Fresh Kitchen and Juice Bar
Oakville, Ontario
08.2024 - Current
- Delivered prompt and courteous service to guests, maintaining high customer satisfaction.
- Provided exceptional service to restaurant patrons, ensuring a pleasant dining experience.
- Served food and beverages efficiently, contributing to a smooth and enjoyable dining atmosphere.
- Adapted quickly to a high-demand, fast-paced setting.
Food Server
Walden Circle Retirement Home
Mississauga, Canada
03.2022 - Current
- Responsible for operating the day-to-day activities in the dining and kitchen area & ensuring safety and hygiene protocols are observed at all times
- Takes orders and serves food and beverages, providing menu and choice selections to residents, communicating with kitchen staff to ensure the orders are prepared correctly and served on time
- Sets and cleans dining tables before and after meals, and provides necessary assistance to residents who require help during mealtime.
- Served large groups and private parties, coordinating with the kitchen to ensure seamless service.
- Communicate with all operations & clinical staff
- Assisting in training new employees as required
Crew member
McDonald's Restaurant
Mississauga, Canada
05.2021 - 08.2022
- Ensured standards of operations for crew stations is properly implemented, ensuring quality, safety, and customer service requirements are met
- Front-end cashier sales responsibilities, cash handling and accounting
Summer Outdoor Pool Volunteer
City of Mississauga
Mississauga, Canada
07.2019 - 08.2019
- Volunteered 30 hours in assisting swimming instructors & lifeguards at summer outdoor swimming program
Recreational Program Swimming Volunteer
City of Mississauga
Mississauga, Canada
01.2019 - 06.2019
- Volunteered 3 hours a week in assisting swimming instructors with their classes
- Assisted in managing a class of 2 to 10 children from ranging from ages 5 -12-year-olds with different swimming skills, including children with special needs
Education
Bachelor of Commerce - Business Management, Global Management
TORONTO METROPOLITAN UNIVERSITY
Toronto, ON05.2026
Ontario Secondary School Diploma -
IONA CATHOLIC SECONDARY SCHOOL
Mississauga, ON01.2022
Skills
- Critical Thinking for Problem Solving
- Effective Communication
- Flexible Problem-Solving
- Willingness to learn
- Effective Team Collaboration
- Goal-Driven
Certification
- Lifesaving Society, Assistant Swimming Instructor Certificate, 07/01/19, Bronze Cross, 03/01/18, Bronze Medallion, 03/01/17, Bronze Star, 12/01/16
- First Aid Certificates, Standard First Aid with CPR C, 03/11/18, Emergency First Aid with CPR B, 03/17/17
Volunteer Experience
- Summer Outdoor Pool Volunteer, City of Mississauga - David Ramsey Outdoor Pool, 07/01/19, 08/31/19, 30, Assisted swimming instructors & lifeguards at summer outdoor swimming program.
- Swimming Volunteer, City of Mississauga Recreational Program - South Common Community Centre, 01/01/19, 06/30/19, 3, Assisted swimming instructors with their classes., Assisted in managing a class of 2 to 10 children ranging from ages 5 - 12 years old with different swimming skills, including children with special needs.
References
References available upon request.
Timeline
Food Server/Service Bartender
Fresh Kitchen and Juice Bar
08.2024 - Current
Food Server
Walden Circle Retirement Home
03.2022 - Current
Crew member
McDonald's Restaurant
05.2021 - 08.2022
Summer Outdoor Pool Volunteer
City of Mississauga
07.2019 - 08.2019
Recreational Program Swimming Volunteer
City of Mississauga
01.2019 - 06.2019
Bachelor of Commerce - Business Management, Global Management
TORONTO METROPOLITAN UNIVERSITY
Ontario Secondary School Diploma -
IONA CATHOLIC SECONDARY SCHOOL
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