Urjil Shah
Caledonia,ON
Summary
Dynamic Computer Engineer with a proven track record in managing complex technical projects and designing innovative system advancement frameworks. Highly qualified Computer Technician adept at upgrading networks, software, and hardware, complemented by exceptional proficiency in Windows applications. Renowned for strong troubleshooting capabilities and meticulous diagnostics, enhancing system performance through comprehensive evaluation and resolution of hardware and software issues. Demonstrates outstanding leadership and teamwork abilities while thriving in high-pressure environments, effectively utilizing resources and maintaining team morale.
Overview
4
4
years of professional experience
Work History
Food Service Supervisor
Bhumi Corp. (Subway)
09.2024 - Current
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
Service Desk Technician
Pizza Pizza Limited
04.2022 - 08.2024
- Reduced downtime by proactively identifying and resolving technical problems.
- Assisted users remotely or in-person to diagnose and resolve hardware, software, or network-related issues efficiently.
- Created comprehensive documentation of processes and procedures to aid in training new technicians.
- Maintained inventory control of IT assets, tracking equipment usage and performing regular audits for accuracy purposes.
- Actively sought feedback from end-users to identify areas for improvement in the service desk function.
Supervisor
barBurrito
08.2021 - 03.2022
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Observed each employee's individual strengths and introduced a mentoring program to improve their weaknesses.
- Delivered customer service and build customer satisfaction and loyalty.
- Give positive suggestions to the owner on the improvement of sales and ensure that the special requests from customers.
Education
Ontario College Diploma - Network Technician
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON04.2021
Bachelor of Science - Computer Engineering
Gandhinagar Institute of Thechnology
Gujarat, India06.2018
Skills
- Strategic task prioritization
- Client relationship management
- Server issue analysis
- Effective team collaboration
- Critical thinking for problem solving
- Skilled in software deployment
- Flexible in dynamic environments
- Strong task management
- Project execution
- Logical evaluation
- Effective time management
Languages
English
Native or Bilingual
Timeline
Food Service Supervisor
Bhumi Corp. (Subway)
09.2024 - Current
Service Desk Technician
Pizza Pizza Limited
04.2022 - 08.2024
Supervisor
barBurrito
08.2021 - 03.2022
Ontario College Diploma - Network Technician
Cambrian College of Applied Arts And Technology
Bachelor of Science - Computer Engineering
Gandhinagar Institute of Thechnology