Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Dominic Jacob

Nanaimo,BC

Summary

Experienced Telecommunication Technician with a focus on core infrastructure and system optimization. Skilled in system installation, excellent organizational skills, configuration and maintenance. Track record of successful troubleshooting and issue resolution.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Telecommunication Technician

NCTRL Communications
04.2024 - 04.2025
  • Installing/Repairing Telus networking devices in customer home.
  • Giving new network connections to customers and selling companies new devices for them.
  • Working on heights and Completing cabling tasks.
  • Resolving networking issues of customers connections.
  • Fiber optic network installation.
  • Smart paneling and ethernet cabling.
  • Smart security installation in customer sites.
  • Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
  • Installed wiring, cabling and networking hardware on customer premises.

IT Technician L1

Spitfire IT
11.2023 - 03.2024
  • Installed application software and upgrades, virus protection, and drivers.
  • Maintenance of Windows Servers.
  • Backed up administrative departments in back file scanning and document management imports.
  • Replaced defective components and upgraded office equipment per technology plan.
  • Clients mobile phone troubleshooting and repairing.
  • Checking hardware and software issues in IOS and Android devices.
  • Used ticketing systems to manage and process support actions and requests.
  • Handling O365 admin center by creating new Microsoft accounts and managing them.
  • Bitdefender deployment in clients PC and checking often in gravity zone.
  • Cove backup agent used for backing up client data that is handled by me.
  • Customer Support through calls and chat-based systems.

Information Technology Supervisor

UbroSoft
07.2019 - 08.2020
  • Supervised and trained computer operator trainees, both onsite and remotely via internet and intranet, promoting full staffing with trained and knowledgeable employees.
  • Reviewed program plans to develop and coordinate activities.
  • Communicated relevance of organizational goals, policies and procedures to IT department staff.
  • Procured IT resources for strategic and operational Computing requirements.
  • Perform data backups and disaster recovery operations.
  • Provide problem-solving services to network users.
  • Designed and implemented a comprehensive disaster recovery strategy to protect critical data and systems.
  • Active Directory, DNS and DHCP handled with good knowledge.

System Administrator

Hyson Group
06.2016 - 07.2019
  • Administered user accounts & computer.
  • Developed and implemented system policies, procedures and best practices.
  • Established backup and recovery plans to ensure data integrity and availability.
  • Utilized scripting techniques to automate system maintenance tasks.
  • Experienced in implementing, configuring and troubleshooting a variety of hardware and software systems.
  • Provided 24/7 technical support for all computer systems and networks.
  • Set up and managed Windows and Linux servers.
  • Configured LAN and WAN with Routers, Switches and Hub.
  • Work independently with minimal supervision and diagnostics issues.

Education

College Diploma - Computer Systems Technician & Networking

Mohawk College
Hamilton, ON
04.2023

Bachelor’s - computer science

University of Calicut
04.2016

Skills

  • Product sales
  • Office Software
  • Infrastructure Planning
  • Technical Analysis
  • Desktop Support
  • Wi-Fi Modem configuration
  • Network Cabling
  • Microsoft Office
  • Mobile Phone repair
  • Software Deployment
  • Customer Service Orientation
  • Communication Skills
  • Technical Knowledge
  • Troubleshooting Skills
  • Analytical Abilities
  • Technical Documentation
  • IOS and Android
  • Working in heights
  • Active Directory
  • Azure Cloud
  • DHCP
  • DNS
  • Lan
  • Hyper-V
  • System Monitoring
  • Sql
  • Software Development Lifecycle
  • Management
  • Organizational Skills
  • Automation Tools
  • Health And Safety

Certification

  • Microsoft Security, Compliance and Identity SC-900, Microsoft, 2023
  • CCNA, Cisco, CSCO14377936, 2023
  • Azure AZ-900, Microsoft, 2023
  • Windows Server Administration Fundamentals, Linked In, 2023
  • Ontario G License

Timeline

Telecommunication Technician

NCTRL Communications
04.2024 - 04.2025

IT Technician L1

Spitfire IT
11.2023 - 03.2024

Information Technology Supervisor

UbroSoft
07.2019 - 08.2020

System Administrator

Hyson Group
06.2016 - 07.2019

Bachelor’s - computer science

University of Calicut

College Diploma - Computer Systems Technician & Networking

Mohawk College

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Dominic Jacob