Neel Dave
Scarborough
Summary
Versatile professional with expertise in both customer service and technical support. Adept at addressing customer inquiries, resolving issues, and providing exceptional service. Skilled in diagnosing technical problems, troubleshooting hardware and software issues, and implementing effective solutions. Possesses excellent communication skills and a customer-focused approach to problem-solving. Proven ability to thrive in fast-paced environment.
Overview
7
7
years of professional experience
Work History
Telecommunication technician
Bell Canada
09.2022 - 01.2025
- Provide an exceptional customer experience for our clients
- Troubleshoot complex telecommunications products and systems using a digital multimeter, Smartphone, and PC
- Observe and follow all company Health and Safety rules and policies
- Inform customers of work that will be done and act as an ambassador by professionally representing the Bell brand
- Assess work assignments, installations and services provided by dispatch
- Install and test equipment at customer's premises including internet modems, phone, TV boxes
- Install, remove, maintain and repair aerial and underground telephone and other telecommunication transmission lines
- Inspect and test telecommunication transmission lines and cables for transmission characteristic's and to locate faults
- Install, remove, maintain and repair aerial drops and other telecommunication transmission lines to provide excellent services to customers
- Inspect, monitor, test and adjust cable transmission and distribution systems
- Diagnose and solve all technical problems related to Cable services, High Speed Internet, Home Phone in accordance with company specification and standards
- Splice and repair various types and sizes of telephone and other telecommunication cables including optical fiber
- Report and communicate with the company personnel for proper completion of Installation and service work orders at customer's premises
Customer Service Representative
Bell Canada
05.2020 - 08.2022
- Managed an average of 50-60 customer inquiries per day via phone, email, and chat, ensuring a resolution rate of 100%
- Developed and maintained positive relationships with customers
- Assisted in training new team members on customer service protocols and company software
- Collaborated with other departments to address and resolve complex customer issues efficiently
Team Member
Tim Hortons
05.2018 - 04.2020
- Provide excellent customer service by taking orders, answering questions about the menu
- Keep workstations, coffee machines, and dining areas clean and organized to ensure a welcoming environment
- Monitor and manage inventory levels of coffee beans, milk, syrups, and supplies; restock as needed to maintain efficient operations
- Process transactions accurately using cash registers or point-of-sale systems; handle cash, credit, and gift card payments
Education
Associate of Arts - Tourism and Hospitality
Seneca college
01.2019
Skills
- Customer service
- Team player
- Adaptability
- Creativity
- Communication
- Sales Skills
- Time Management
- Data Entry
- Technical Proficiency
- Conflict Resolution
Languages
English
Hindi
Timeline
Telecommunication technician
Bell Canada
09.2022 - 01.2025
Customer Service Representative
Bell Canada
05.2020 - 08.2022
Team Member
Tim Hortons
05.2018 - 04.2020
Associate of Arts - Tourism and Hospitality
Seneca college
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