Summary
Work History
Education
Websites
Certification
Awards
Timeline
BusinessDevelopmentManager
Dolly Shah

Dolly Shah

Summary

With over 12 years in tech, I've progressed from a Junior QA Engineer to a Staff SDET Engineer, accumulating extensive experience across B2B and B2C sectors including Travel, Hospitality, Finance, Healthcare, Contracts Management, and Automotive. In my QA roles, I've driven improvements in efficiency and software quality, notably achieving a 90% reduction in manual testing times through spearheading test automation efforts and implementing a robust automation framework with 100% code coverage. These initiatives significantly mitigated regression defects and enhanced customer satisfaction by 20%. My passion for strategic product development led me to transition into product management, where I've further developed my skills through internships with institutions like PMDojo. I am committed to shaping impactful solutions and bringing innovative ideas to fruition

Work History

Product Manager

Humanz Mediate - PMDOJO Industry Track Cohort
4 2024 - Current
  • Led end-to-end product development and launch of a 0-1 product, collaborating with a dedicated dev team to transform a concept from ideation to a live market-ready solution.
  • Conducted user research (12 interviews, 23 survey responses) to identify key pain points for aspiring mediators at Humanz Mediate, defining a focused problem statement.
  • Developed a comprehensive customer journey map for aspiring mediators, leveraging insights to pinpoint potential features that enhance user experience.
  • Performed market analysis: Conducted competitor research and SWOT analysis to identify opportunities and develop user-centric solutions using the 'How Might We' framework.
  • Designed and built low-fidelity wireframes using Balsamiq, illustrating user interactions and functionalities for the MVP of Humanz Mediate's training platform.

Senior Development Test Engineer

Ford Motor Company
01.2023 - 11.2023
  • Collaborated with product managers to prioritize test cases based on user impact and business requirements, ensuring quality testing for features with high user value.
  • Developed 100 new Python test scripts within the initial month, significantly enhancing testing efficiency by reducing manual test execution from 150 to 50 tests (67% reduction).
  • Actively engaged in reviewing code (Github), offering constructive feedback to enhance code quality, readability, and maintainability, thus achieving a 20% decrease in code complexity.
  • Integrated automated test scripts with the Jenkins CI/CD pipeline, enabling the generation of detailed reports on test execution outcomes, which resulted in a 20% reduction in time spent troubleshooting test failures.

Staff QA Engineer

Conga Software Private Limited
10.2020 - 10.2022
  • Mentored 15 junior QA engineers, driving a 50% increase in automated testing adoption, leading to streamlined testing processes, improved product quality, and a 20% faster delivery time across products.
  • Leveraged Selenium, Python, and pytest framework to automate manual test cases for X-author module, reducing manual regression testing efforts by 80%. This helped in allowing the team to focus on more complex testing scenarios and exploratory testing.
  • By streamlining test processes and implementation of automated scripts, I successfully reduced customer-reported defects by 80%. This optimization facilitated faster, high-quality monthly product releases.
  • Proactively participated in customer escalation calls with product managers and tech support engineers, collaborating to identify root causes and craft solutions. This resulted in a 40% reduction in repeat escalations, enhancing customer satisfaction and retention.

Senior QA Engineer

Conga Software Private Limited
08.2018 - 10.2020
  • Bridged knowledge gap for undocumented product requirements through collaboration with Sales, Customer Support, and Architects team. This initiative resulted in an 80% increase in team understanding of core functionalities, leading to 70% fewer customer defects due to improved alignment with client needs.
  • Implemented a risk-based test suite optimization methodology in TestRail for Merge Service test cases, reducing tests by 80% (from 2000 to 400) while focusing on critical business scenarios. This resulted in faster testing cycles and expedited releases.
  • Developed an automated testing framework (Selenium-Java-TestNG) for Merge Service from scratch, increasing test coverage from 10% to 95% in 3 months and reducing manual test execution time by 70%.
  • Proactive API testing efforts using Postman led to the early detection and resolution of potential bugs, contributing to a smoother development process.

Senior QA Engineer

Capgemini
03.2016 - 07.2018
  • Created a comprehensive defect tracking dashboard using Jira to analyze trends and identify product improvement opportunities. Communicated these insights to senior stakeholders (QA Managers and Engineering Managers).
  • Proactive collaboration with developers and product managers ensured test cases aligned with business goals. This streamlined product use case understanding, leading to a 20% reduction in development rework and enabling bi-weekly release cycles.
  • Led the effort to have the customer's QA team review our test scenarios upfront. This proactive approach identified issues early, resulting in a 30% reduction in post-release defects and boosting customer satisfaction with the final product.
  • Authored comprehensive test cases tailored for medical devices, overseeing analysis of 1500+ tests. Achieved 98% requirements coverage with escape defects below 0.1%.

QA Engineer

Microsoft
11.2013 - 03.2016
  • Within an Agile Scrum team, I actively contributed by crafting iterative test plans and continuously updating test cases (used HP ALM as test management tool) to ensure comprehensive testing aligned with evolving user stories and sprint goals.
  • Automated 100+ BVT/Integration tests using Coded UI (C#), reducing execution time by 90% (8 hrs to 1 hr). This automation facilitated the generation of reports for quick analysis, enabling faster testing status sharing for release cycles.
  • Utilized TFS defect tracking to report software testing defects & generate insightful reports (Root Cause Analysis, Test Case Coverage) for senior stakeholders, improving transparency into product release quality.

Jr.QA Engineer

AvaniCimcon
07.2011 - 11.2013
  • Leveraged understanding of SDLC (Software Development Lifecycle) and STLC (Software Testing Lifecycle) methodologies to effectively plan, execute, and document testing activities across all development stages.
  • Improved web application regression testing efficiency by 20% through SQL-based data validation during release cycles, enabling faster product releases.
  • Established a defect resolution verification process, leading to a 50% reduction in defect recurrence and a 15% decrease in average resolution time improving team efficiency by minimizing rework

Education

MASTER'S IN COMPUTER SCIENCE & INFORMATION TECHNOLOGY -

K.S. School of Business Management

Websites

Certification

SCRUM MASTER, SCRUM ALLIANCE, 06/01/19

Awards

  • Conga Software Private Limited, India's Quarterly Performance Award, 2020
  • Conga Software Private Limited, Spot Award, 2021
  • Capgemini, Pat On Back Award, 2017
  • AvaniCimcon, Rising Star, 2012

Timeline

Senior Development Test Engineer

Ford Motor Company
01.2023 - 11.2023

Staff QA Engineer

Conga Software Private Limited
10.2020 - 10.2022

Senior QA Engineer

Conga Software Private Limited
08.2018 - 10.2020

Senior QA Engineer

Capgemini
03.2016 - 07.2018

QA Engineer

Microsoft
11.2013 - 03.2016

Jr.QA Engineer

AvaniCimcon
07.2011 - 11.2013

MASTER'S IN COMPUTER SCIENCE & INFORMATION TECHNOLOGY -

K.S. School of Business Management

Product Manager

Humanz Mediate - PMDOJO Industry Track Cohort
4 2024 - Current

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