Sarah Boucher

• Drove gap analysis, versioning prioritization and continuous improvements for flagship program.
• Led definition of product KPIs along with design & implementation of mechanisms for measurement.
• Collaboratively conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
• Coordinated project scoping and execution with cross-functional team members and team leads.
• Reviewed sales, customer concerns and new opportunities to drive business strategy through monthly roadmap prioritization sessions.
• Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
• Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
• Collaboration with Service & UX designers on service blueprints and evidence synthesis.

• Worked with stakeholders throughout organization to identify opportunities for leveraging company data to drive business solutions and customer value.
• Codified activities & strategies to identify new business opportunities from existing accounts.
• Communicated progress of initiatives and normal client operations to internal stakeholders.
• Developed and fostered strong relationships with client stakeholders. While establishing internal training & guidance for scalable relationship building.
• Advocated on behalf of client stakeholders to make changes and introduce initiatives to highlight value creation, nurture stakeholder buy-in and drive superior overall account health.

• Drove successful adoption, growth and customer advocacy by managing customer lifecycle and program deliveries, setting and aligning delivery expectations, establishing KPIs and understanding customer’s businesses to drive account growth.
• Led top growth account sales with over $2 million in retention & growth business in 2 years.
• Collaborated closely with Content and Platform teams to create products & services aligned with the needs of our enterprise clients.
• Content creator and featured speaker for inaugural Virtual Bootcamp Series. Specialized focus on understanding enterprise innovation ecosystems, onboarding governance and navigating common industry blockers.

• Built relationships with enterprise clients by providing a high level of expertise, regular evaluation of product use, and attentive account health monitoring.
• Successfully managed multitude of deliverables in an extremely deadline-sensitive environment.
• Prompted upsells through provision of ad hoc reporting, crisis monitoring and data analysis.
• Worked on testing transition of enterprise accounts to an entirely new platform, and contributed to essential platform feature roadmap planning.

• Successfully managed and facilitated smooth operations and delivery of services for portfolio of enterprise clients.
• Built and fostered client relationships through transparent communication, resolution of all sales channel escalations, and provision of data-driven insights, feedback and success measurement.
• Supported operational excellence through creation and maintenance of best practices, frequent facilitation of training for in-house and overseas support teams and governance over SLA performance targets.

Product Management & Strategy

• Project Management
• Conflict Resolution
• Effective Business Communication

Bachelor of Commerce