Francis, Tuong Tai Luu
Thornhill,Ontario
Summary
High-performing Automotive Sales Manager with 22-year background meeting or exceeding customer acquisition and revenue growth targets by maximizing sales team potential through aggressive recruiting, objectives setting, coaching and performance monitoring strategies. Leverages new and used inventory control skills, excellent training and internet sales process success and deploys current technologies to achieve sales goals. Consistently engages with customers to build base of referrals and repeat business and creates annual forecasts and budgets through solid understanding of dealership operations, including all aspects of sales and finance.
Overview
20
20
years of professional experience
Work History
Pre-Owned Sales Manager
Village Nissan
06.2023 - Current
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Grow pre-owned sales volume by 30% within the last 7 months. Using the accurate trade-in value also helping new vehicle department grow sales volume by 20%.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Pre-Owned Sales Consultant
Infiniti Of Willowdale
11.2022 - 05.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
New and Pre-owned Vehicle Sales Manager
Scarborough Nissan
09.2019 - 06.2021
- Coached sales team internet lead responses, sales incentives and selling techniques, significantly increasing sales volume and profits.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to Sales team to close more deals.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Appraised trade-in vehicles in right market value to obtained more deals and gained more pre-owned inventories.
- Selling and buying pre-owned vehicles through auction to maintained inventory freshness.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
New and Pre-owned Vehicle Sales Manager
Alta Nissan
08.2010 - 08.2019
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Worked with Management team arranged advertise and private sales to boots volumes.
- Ordered new vehicle inventory on monthly basis maintained low inventory stocks and smooth deliveries with fewer dealer trades.
- Dealer trade new vehicles to filled sold orders.
- Lead Sales team to achieved sales targets set by Manufacture for consecutive nine years, and increased annually new vehicle retail sales volume from mid 600 units to over 1,000 units.
- Operated Pre-owned vehicle department at 10 turns annually and grew total volume and profit by more than 100 percent.
- Reported and worked closely with General Manager and General Sales Manager to met all requirements and targets set by Nissan manufacture to obtained 3 times Global Award Winner for dealership in 2015, 2016 and 2018.
- Gold Winner of Nissan Club Excellent Sales Manager for 2015, and Bronze winner for 2012, 2013, 2014.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
Pre-owned Sales Manager
Agincourt Mazda
03.2010 - 07.2010
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Monitored sales team performance, analyzed sales data and reported information to General Sales manage and General Manager.
- Worked closely with Service Manager on recondition time and cost.
Pre-owned Sales Professional
Infiniti of Willowdale
04.2004 - 02.2010
- Monitored and report to Pre-owned Sales Manager on Used inventory to ensure recondition and databases were updated.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Listened to clients wants and needs, offered appropriate vehicle within their budget to completed deals in higher profit margin.
- Follow up with clients constantly to maintained good relationship and gained referral business.
- Quick respond to internet leads and sales calls in professional manner.
Education
No Degree - Statistics
Ryerson University
Toronto, ON04.1986
High School Diploma -
Minh Yuan High School
Ho Chi Minh City, Viet Nam06.1980
Skills
- Profitability Assessments
- Inventory Accuracy
- Staff Training and Development
- Time Management
- Digital Sales
- Monthly Forecasting
- Sales Statistics Analysis
- Closing Techniques
- Stock Control
- V-auto, TradeRev, Deskirt, Dealer 180, TMS
- Fluent in Cantonese, Mandarin and some Vietnamese
Timeline
Pre-Owned Sales Manager
Village Nissan
06.2023 - Current
Pre-Owned Sales Consultant
Infiniti Of Willowdale
11.2022 - 05.2023
New and Pre-owned Vehicle Sales Manager
Scarborough Nissan
09.2019 - 06.2021
New and Pre-owned Vehicle Sales Manager
Alta Nissan
08.2010 - 08.2019
Pre-owned Sales Manager
Agincourt Mazda
03.2010 - 07.2010
Pre-owned Sales Professional
Infiniti of Willowdale
04.2004 - 02.2010
No Degree - Statistics
Ryerson University
High School Diploma -
Minh Yuan High School
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