Doaa Abu Ras
Windsor,ON
Summary
I aim to immerse myself in a learning-oriented environment where I can leverage my knowledge and experience while integrating new information for the mutual benefit of both the organization and myself. As a forward-thinking team leader, I excel in efficiently managing departments to achieve organizational goals. I have a successful track record in aligning employees with roles that maximize their performance. A proactive and dedicated individual, I am committed to continuous operational improvement.
Overview
16
16
years of professional experience
Work History
Finance Manager
Victory Ford Lincoln
10.2021 - 11.2022
- Optimized deals to average $3000.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed time efficiently to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Sales & Leasing Consultant
Eastway Toyota Lexus Windsor
03.2018 - 08.2021
- Prepared pricing agreements and contracts to close sales.
- Exceeded monthly sales targets through effective communication of product features and benefits to potential customers. Sold 15-20 cars per month gross average of $2300
- Contributed to team success by offering support, feedback, and ideas during regular meetings, fostering a collaborative work environment.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Identified, established, and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
- Maintained a strong and well-managed online presence to successfully market the community.
General Manager/Senior Project Manager
Hummingbird Medical Spa
01.2009 - 08.2018
- Developed and managed customer relations and communications, including electronic newsletters and websites
- Was instrumental in preparing customer reports by doing market research
- Managed media relations including social networking profiles and membership in networking associations
- Created original designs for websites, logos, and business cards
- Executed and maintained program management processes and disciplines in the areas of program schedule and quality management; communications management; human resource management; cost management; procurement management; risk/issue management; change management
- Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning
- Increased sales by 20% in the first three months.
- Observed each employee's strengths and initiated a mentoring program to improve areas of weakness.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets, controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Store Manager
Aldo Shoes
08.2006 - 01.2009
- Drive conversion and top sales through the CEM (customer experience manager) role
- Ensure productivity is maximized through selling cover sheets and 5-minute meetings
- Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions
- Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion
- Create and execute strategies to maximize store sales and control expenses
- Execute and comply with all company policies and procedures
- Making sure the right things are being done, by the right people, at the right time and in the right way
- Bringing the latest trends to the high street at affordable prices
- Recruiting, training, appraising, and supervising staff
- Taking the time to coach colleagues by example every day, on and off the shop floor
- Maintaining awareness of market trends in the retail industry, and monitoring what local competitors are doing
- Ensuring the necessary health and safety checks are completed daily
- Analyzing sales figures and forecasting future sales volumes to maximize profits
- Responding to customer complaints and comments
- Worked within a team concept when assigned to special projects.
Education
Bachelor of E-Commerce – Finance -
Athabasca University
Alberta, Canada04.2013
Skills
- Consistently deliver exceptional customer service while demonstrating a proven track record as a top sales performer
- Proficient in financial budgeting and management
- Strong work ethic, reliability, and readiness to take on additional responsibilities
- Effective problem solver with expertise in sales analysis and reporting
Volunteer Training Experience
- 05/2019, Symtech Finance Program, Duane Marino
- 07/2017, Sales Seminar, Duane Marino
- 03/2017, F&I Flow Selling Mastery, Duane Marino
References
Available upon request
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Finance Manager
Victory Ford Lincoln
10.2021 - 11.2022
Sales & Leasing Consultant
Eastway Toyota Lexus Windsor
03.2018 - 08.2021
General Manager/Senior Project Manager
Hummingbird Medical Spa
01.2009 - 08.2018
Store Manager
Aldo Shoes
08.2006 - 01.2009
Bachelor of E-Commerce – Finance -
Athabasca University
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