Reliable operational service professional with 5 years of excellent experience in sales and customer services. Outstanding customer service skills; diplomatic and patient with all types of individuals and organizational levels. Ability to build synergy and establish relationships with cross-functional teams within and outside the organization. Self-driven professional with excellent management skills and professional training experiences. Adheres to organization policies and procedures, especially regarding confidentiality. Skilled at building added value sales through management of client relationships and engagement with internal and external customers. Excellent communication and time-management skills. Ability to work in a fast-paced, dynamically changing environment. Highly organized, with great attention to detail and follow-through. Professional in appearance and strong work ethic. Computer skills include proficiency in the MS Office suite.
Hi, I’m
DJENEBOU SISSOKO
Gatineau,QC
Summary
Overview
9
years of professional experience
Work History
Alterna Savings
Personal Banking Advisor
2019.01 - Current (5 years & 8 months)
Job overview
- Focused on mortgage and sale of mutual fund investments.
- Participated in cross-training opportunities within the bank, broadening skillset beyond personal advising role.
- Developed targeted marketing initiatives for local events, increasing brand visibility within the community.
- Increased customer satisfaction by providing personalized banking solutions and product recommendations.
- Effectively managed risk by adhering strictly to compliance policies.
- Regional top performer in sales due to consistent delivery of quality advisory services.
- Assisted customers with loan applications, navigating the approval process and securing favorable terms for borrowers.
- Enhanced customer retention by proactively addressing concerns and resolving issues in a timely manner.
- Built strong relationships with clients, identifying their financial needs and offering tailored advice.
- Educated clients on available banking products and services, ensuring they had the tools necessary to make informed decisions about their finances.
- Achieved sales targets by consistently meeting or exceeding assigned quotas for new accounts and referrals.
Alterna Savings
Personal Banking Officer
2019.01 - Current (5 years & 8 months)
Job overview
- Contacted and met with designated members to understand and meet their overall banking needs
- Consolidated share of wallet and referred to more senior bankers
- Generated sales through appointments from proactive calling and referrals from other sales professionals.
- Developed strong relationships with customers, leading to increased loyalty and repeat business.
- Managed a diverse portfolio of high-net-worth clients, providing personalized service tailored to their unique needs.
- Reduced wait times and enhanced customer experience by implementing effective queue management strategies.
- Maintained compliance with banking regulations through diligent record-keeping and reporting practices.
- Identified opportunities for cross-selling products, resulting in higher revenues for the bank.
- Enhanced customer satisfaction by proactively addressing and resolving banking concerns.
- Boosted sales of financial products by delivering compelling presentations to potential clients.
- Improved overall client satisfaction ratings through proactive outreach, attentive listening skills, and timely issue resolution efforts.
- Facilitated successful loan applications by meticulously reviewing borrower documentation and credit history.
- Collaborated with cross-functional teams to identify opportunities for process improvement within the branch.
- Achieved high levels of accuracy in transaction processing by adhering to established protocols and guidelines.
- Acted as a mentor for new Personal Banking Officers, sharing best practices and insights gleaned from years of experience in the industry.
Alterna Savings
Personal Banking Associate
2019.01 - Current (5 years & 8 months)
Job overview
- Developed and managed strategies to advise members on choosing the best products to fit their needs.
- Participated actively in staff training programs designed not only for personal professional development but also for enhancing overall team performance levels.
- Conducted regular account reviews to identify opportunities for cross-selling additional bank products and services.
- Streamlined branch operations by collaborating with team members to optimize efficiency and improve workflow processes.
- Processed loan applications diligently, resulting in increased loan approval rates for qualified borrowers.
- Resolved complex customer issues promptly, escalating matters when necessary to ensure timely resolutions and maintain client satisfaction.
- Implemented innovative sales techniques that contributed significantly to increased revenue generation from existing clients as well as new business acquisition efforts.
- Assisted in managing branch risk levels by working closely with colleagues to identify and report any suspicious transactional activities or potential fraud attempts.
Alterna Savings
Member Service Specialist
2019.01 - Current (5 years & 8 months)
Job overview
- Developed and executed marketing strategies, achieving 100% of annual sales target
- Generated sales through outbound cold calling and lead follow-up
- Maximized sales opportunities through cross-selling and up-selling
- Provided financial advice on investment/credit needs
- Supported administrative task completion
- Met sales targets by prioritizing member/client needs
- Stayed current on programs and product information through continuous learning
- Identified trends in customer calls and alerted the team lead.
First Tennessee Bank
Customer Service Representative/Sales Representative
2017.01 - 2018.01 (1 year)
Job overview
- Liaised with customers, management, and sales team to understand customer needs and recommend solutions
- Delivered first-class service by accurately assessing and responding to customer needs
- Maintained confidentiality and adhered to service guidelines
- Suggested new procedures to retain customers, resulting in a 73% decrease in cancellations.
Brooklyn Fare
Sales Representative
2016.01 - 2017.01 (1 year)
Job overview
- Responded to customer requests for products and services
- Ensured key sales and customer service performance metrics were met
- Improved customer satisfaction survey processes, increasing response rate by 75%
- Coordinated creation of Customer Lifetime Value (CLV) parameters, improving sales program effectiveness by 70%
- Governed inventory controls, reducing customer wait time by 35%.
Education
IFSE Institute Ottawa, ON
Canadian Investment Funds Course (CIFC English)
01.2023
University Overview
Union University Jackson, TN
B.Sc. in Business Administration
01.2008
University Overview
Skills
- MS Office proficiency
- Good listening skills
- Report preparation
- Technical support
- Computer proficiency
- Administrative support
- Recordkeeping strengths
- Strategic sales knowledge
Languages
English
Full Professional
French
Full Professional
Timeline
Personal Banking Advisor
Alterna Savings
2019.01 - Current (5 years & 8 months)
Personal Banking Officer
Alterna Savings
2019.01 - Current (5 years & 8 months)
Personal Banking Associate
Alterna Savings
2019.01 - Current (5 years & 8 months)
Member Service Specialist
Alterna Savings
2019.01 - Current (5 years & 8 months)
Customer Service Representative/Sales Representative
First Tennessee Bank
2017.01 - 2018.01 (1 year)
Sales Representative
Brooklyn Fare
2016.01 - 2017.01 (1 year)
IFSE Institute
Canadian Investment Funds Course (CIFC English)
Union University
B.Sc. in Business Administration
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