DaeJin Chua
Hamilton,ON
Summary
Dynamic professional with a proven track record at Best Buy, excelling in client engagement management and data visualization. Expert in optimizing database queries and streamlining cloud infrastructure, I foster strong client relationships while delivering impactful solutions. Adept at translating complex data into actionable insights, enhancing team performance and client satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Appliances and Home Entertainment Advisor
Best Buy, Home Theater and Computers
Stoney Creek, ON
11.2024 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
Remote Shopify Cloud Web App Technical Support
Wakuma LLC
Phoenix, AZ
10.2023 - Current
- Conducted improvements to Web App based on Enterprise needs for CRM. Worked effectively in fast-paced environments.
- Presented findings from complex analyses through clear visualizations using tools such as Tableau or Power BI, effectively communicating results to non-technical audiences.
- Streamlined data processing timeframes by optimizing SQL queries and automating report generation.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Streamlined CRM helpdesk response times, implementing new ticketing system that prioritized urgent queries.
- Improved client satisfaction with personalized troubleshooting sessions that catered to individual needs and skill levels.
C# Programmer Intern
Unique System
Seremban, Malaysia
01.2022 - 05.2025
- Took initiative in learning new programming languages and frameworks as required by specific projects or assignments.
- Demonstrated adaptability by successfully working on projects across a variety of industries, including finance, healthcare, and technology sectors.
- Contributed to the design and development of new features for multiple projects, resulting in increased usability.
- Streamlined data processing timeframes by optimizing SQL queries and automating report generation.
- Collaborated with other developers to refine software design and implementation.
- Created databases, data entry systems, web forms, and other applications for diverse uses.
- Integrated new software with existing systems and third-party APIs.
- Created web-based dashboards and reporting tools for data visualization.
Cloud Infrastructure Engineer
Accupromicron
Shah Alam, Malaysia
04.2014 - 08.2021
- Developed Cloud Infrastructure from Paperbased System to network servers and inventory.
- Presented findings from complex analyses through clear visualizations using tools such as Tableau or Power BI, effectively communicating results to non-technical audiences.
- Streamlined data processing timeframes by optimizing SQL queries and automating report generation.
- Conducted exploratory data analysis using Python Jupyter Lab to uncover hidden patterns and insights within datasets.
- Spearheaded initiatives aimed at driving continuous improvement in cloud infrastructure performance metrics.
- Championed DevOps methodologies to accelerate software delivery cycles and improve collaboration between development and operations teams.
- Provided technical guidance to junior engineers, fostering professional growth and enhancing team capabilities.
- Reduced server downtime with proactive monitoring, timely issue resolution, and preventative maintenance.
Research Lab Assistant
University of Arizona
Tucson, AZ
05.2012 - 06.2013
- Maintained inventory of needed supplies and reagents for laboratory operation.
- Assisted in troubleshooting technical issues that arose during experiments, identifying solutions promptly to minimize delays in progress.
- Executed broad projects based on outlined research goals and project specifications.
- Helped process and ship clinical research samples to outside labs.
- Conducted Electron Microscopy and Spectroscopy Test for lab samples for PhD researchers
- Presented findings from complex analyses through clear visualizations using tools such as Tableau or Power BI, effectively communicating results to non-technical audiences.
- Streamlined data processing timeframes by optimizing SQL queries and automating report generation.
- Conducted exploratory data analysis using Python and R programming languages to uncover hidden patterns and insights within datasets.
Education
Master of Science - Cloud Computing And Applications
Conestoga College
Waterloo, ON12-2023
Bachelor of Science - Material Science Engineering
University of Arizona
Tucson, AZ05-2013
Skills
- Client Engagement Management
- Data Visualization Expertise
- Database Query Optimization
- Expertise in CAD/CAM Software
- 3D Design Expertise
- Precision Technical Drawing
- Prototype Development
- Project Coordination
- Data Interpretation
- Systematic Troubleshooting Expertise
- Cloud Infrastructure Optimization
- Software Engineering
Languages
English
Native or Bilingual
Certification
- Google Data Analytics Certificate March 2025
- Linkedin Learning SQL Certificate February 2023
- AWS Certified Cloud Practitioner CLF-CO2 March 2024
- Linkedin Learning Python Essentials Training June 2022
- Linkedin Learning Autodesk Inventor Essential J April 2021
- Linkedin Learning Certified Solidworks Professional February 2018
- Azure Essential for Developer February 2020
Timeline
Appliances and Home Entertainment Advisor
Best Buy, Home Theater and Computers
11.2024 - Current
Remote Shopify Cloud Web App Technical Support
Wakuma LLC
10.2023 - Current
C# Programmer Intern
Unique System
01.2022 - 05.2025
Cloud Infrastructure Engineer
Accupromicron
04.2014 - 08.2021
Research Lab Assistant
University of Arizona
05.2012 - 06.2013
Master of Science - Cloud Computing And Applications
Conestoga College
Bachelor of Science - Material Science Engineering
University of Arizona