Dixit Patel

• Conducted training and onboarding for new associates on Amazon Robotics Floor.
• Ensured certification in universal procedures for all personnel.
• Maintained safety protocols to support efficient robotics operations.
• Collaborated with team leads and problem solvers to resolve inventory-related challenges.
• Participated in amnesty blitzes to enhance AR Floor access awareness.
• Trained associates on SBC, CC, and SRC Count and Pick & Pack processes.

• Resolved an average of 50 support requests weekly, minimizing escalations to senior IT staff.
• Assisted users in troubleshooting network connectivity issues on various devices.
• Maintained precise documentation of support tickets and resolutions for future reference.
• Collaborated with team members to efficiently implement system updates and upgrades.

Installed and configured telecommunications equipment at customer locations.

• Conducted system tests to verify network performance and reliability.
• Collaborated with project teams for successful network upgrades and installations.
• Diagnosed and resolved field technical issues for various clients.
• Performed regular maintenance on telecom systems, including upgrades and repairs.
• Maintained accurate records of all field activities.

• Conducted analysis and evaluation of intricate system design and architecture.
• Installed and configured upgraded networks, software applications, servers, and workstations.
• Maintained and tested network systems to ensure optimal performance.
• Developed procedural guidelines and documentation for network inventory management.