DIVYENDU PRAKASH ASTHANA
Pickering,ON
Summary
Highly organized, resourceful, and results-oriented candidate with extensive experience in business banking and operations. Excels in providing exceptional customer service by addressing queries and resolving them to ensure utmost customer satisfaction. Skilled in identifying business opportunities and maintaining client relationships to anticipate and meet customer needs, while delivering effective solutions. Dedication enables the delivery of services in the best possible way.
Overview
5
5
years of professional experience
Work History
Small Business Owner and Operator
Red Swan Pizza Vaughan
03.2023 - 03.2024
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
- Conducted performance evaluations and provided constructive feedback to employees.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Small Business Banking Client Service Associate
TD Canada Trust
07.2021 - 01.2023
- Retail banking experience in small business banking sector,.
- Opened 40-50 new business accounts and business profiles for simple and complex business clients, completed KYC and KYB procedures for the business and clients
- Maintained the strong client relationships leading to future cross sales opportunities.
- Maintained existing small business bank accounts and profiles.
- Completed full credit applications for business loans, business line of credit and Credit cards.
- Generated referrals for the different business teams and departments leading to strong banking relationship with client.
- Understood client's credit requirements for the growth of business and placed accordingly.
- Identified business and sales opportunities and acted towards them while keeping client's interest as priority.
- Delivered financial advice to cater the needs of client's business helping them to achieve growth.
Small Business Advisor Loyalty & Advise
TD Canada Trust
11.2020 - 07.2021
- Opened 30-40 new & existing Business accounts for the clients on phone channel inbound/outbound for sole proprietors, multi-owner corporations and partnerships.
- Applied for 10-15 full credit applications for the business clients which included business loans, line of credits and credit cards
- Accepted pre-approved credit offers on the business profiles.
- Fulfilled the online credit card applications (BCCOA) received from Small business clients.
- Completed the online credit card applications for new to business clients and new to bank clients.
- Created new to bank customer profiles and new to business client profiles.
- Identified new and existing business opportunities while profiling the accounts.
- Handled CEBA investigations and notified the clients of the same
- Acted as an SME and assisted team members and peers.
Small Business Specialist
TD Canada Trust
07.2019 - 11.2020
- Assisted TD Small Business Clients with their day-to-day banking needs on inbound phone channel.
- Answered average 60 calls per day and responded to queries related to any financial product clients were interested in.
- Profiled the client accounts and provided them the best advice that would be suitable for their business banking needs and would help them save on their banking fee
- Upgraded the business plans and credit card types for clients as part of advice and business opportunities
- Signed clients for new credit products that would meet their financial requirements to grow and expand their businesses.
- Introduced TD digital applications and their benefits to the clients explaining the convenience of usage
- Acted as a leader to provide support to colleagues and team in achieving overall LEI, compliance, and unit targets.
- Assisted the SBAC floor by becoming the member of the procedural support chat
- Assisted and trained new hires on queries related to the procedures or applications.
Education
Post-Graduate Diploma - International Business Management
Centennial College
Scarborough, ON04.2018
BBA - Bachelor of Business Administration
University of Lucknow
Lucknow, India04.2011
Skills
- Team coordination
- Business banking product knowledge
- Business management
- Business operations knowledge
- Business credit expertise
- Identifying business opportunities
- Performance monitoring
- Sales operations
- Excellent Communicator
- Goal Oriented
- Customer-focused
- Microsoft Excel
- Time management
- Anlaytical skills
- Planning and execution
- Business management and development
- Budget Management
Referrals
Zulfiqar Husain, Senior Relationship Manager, BMO, 3062169271, Zulfiqar.husain@bmo.com
Nishat Fatima, Small Business Advisor, Scotiabank, 437-237-5308
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Small Business Owner and Operator
Red Swan Pizza Vaughan
03.2023 - 03.2024
Small Business Banking Client Service Associate
TD Canada Trust
07.2021 - 01.2023
Small Business Advisor Loyalty & Advise
TD Canada Trust
11.2020 - 07.2021
Small Business Specialist
TD Canada Trust
07.2019 - 11.2020
Post-Graduate Diploma - International Business Management
Centennial College
BBA - Bachelor of Business Administration
University of Lucknow
Similar Profiles
Drashti PatelDrashti Patel
Cashier at Red Swan PizzaCashier at Red Swan Pizza
PRIYA GAUTAMPRIYA GAUTAM
Supervisor at Red Swan PizzaSupervisor at Red Swan Pizza
Amanpreet kaurAmanpreet kaur
Manager at Red Swan PizzaManager at Red Swan Pizza
Raquel JohnRaquel John
Senior Customer Care Advisor-Social Media at ScotiabankSenior Customer Care Advisor-Social Media at Scotiabank
Aminur RabAminur Rab
Field Marketing Specialist at OSLField Marketing Specialist at OSL