Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

Divyanshi Kapoor

Calgary,Canada

Summary

Detail-oriented Operations Officer with expertise in financial transactions, CRM Support improvement, and data management. Proficient in QuickBooks, CRM software and accounting functions, complemented by experience in operational support and teaching assistance. Committed to enhancing business efficiency and accuracy.

Overview

Work History

Operation Officer II

TD Canada Trust Bank
Calgary, Canada
  • Execute transactions accurately, meet deadlines adhering to formal or informal (SLAs)
  • Facilitating resolution and service quality maintenance with relevant partners
  • Support partners with incoming transactions, validating information as needed
  • Oversaw change management and maintain data for optimal efficiency and accuracy
  • Coordinates activities and business insights across multiple teams to ensure client service needs are met
  • Managed and improved client service by implementing new operational strategies
  • Manage group of estates, trusts, tax slips and GP process
  • Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first-level operations service delivery
  • Reports to Manager and lead.

Bookkeeper

Metrocon Corp.
North York
  • Business Operations finances with Online QuickBooks
  • Maintained bank reconciliations, A/P, invoicing, billing and collections
  • Performed accounting, and Accounting services to Business Operations operations
  • Utilize spreadsheet skills to gather, organize, update, and revise data supporting portfolio management, including pivot table manipulation, calculation, summarization, and reporting
  • Prepared, uploaded, and reviewed journal entries, compiling analyses and financial statement review for accuracy
  • Performed accounts functions, ensuring accurate and timely processing of invoices and payments.

Operations Support

Acadia Safety & Security
Wolfville
  • Provide oversight for the safety and security of the organization's property
  • Coordinated a diverse team to provide efficient Help Desk services, ensuring prompt and accurate response to all answering questions
  • Read and study university floor plans and interpret written procedures and other operational documentation for events and securities
  • Assist in the other administrative work.

Accounting Analysts

Zurn Industries ltd
Brampton
  • Billed invoices with proper documentation and accurate information for billing
  • Performed variance analysis and month end duties
  • Cordinated data quality projects for improved business accuracy and efficiency and enhance client experience
  • Supported users by addressing Warehouse Management System (WMS) issues and change requests
  • Helped with leading process improvement initiatives for the client and business.

Teacher's Assistant

Acadia University
Wolfville
  • Assisted professors in teaching and grading assignments for the accounting subject
  • Helped with leading process improvement initiatives for the students
  • Provided guidance and support to students to enhance their understanding of accounting principles and practices
  • Handled clerical duties, managed classrooms, and coordinated documents for teachers.

R&R Committe Member

TD Bank
  • The recognition committee helps to organize and host award/reward themes for the award program that complement the employees and the department
  • Volunteer in various teams and help employees work towards setting goals so that they can be recognized
  • Applied cutting-edge marketing strategies to attract new clients and retain existing ones.

Student Ambassador

Acadia Univerity
  • Managed successful marketing campaigns to heighten university visibility and increase revenue
  • Calling, emailing, and answering questions to candidates, assisting with campus tours, offering Q&As with candidates and their families, and staying in touch with newly admitted students throughout the enrollment process.

Education

Canadian Securities -

Canadian Securities Institute
08.2024

Bachelor of Business Administration Management -

Acadia University
04.2023

Skills

  • Problem-solving skills
  • Strategic thinking
  • Attention to detail
  • Effective Decision Making
  • Documentation
  • MS Office products
  • Management tools
  • Root cause analysis
  • IT Risk Management
  • Brainstorming
  • SWOT
  • Organizing marketing campaigns
  • Verbal communication
  • Written communication
  • Quick Learner
  • Build Relationships
  • Manage competing priorities
  • Flexible with technical skills
  • Flexible in using CRM Software
  • Data Privacy
  • Maintain data integrity
  • Ability To Work Independently
  • Team Orientation
  • Dedication
  • Organizational skills
  • Planning skills
  • Consistency
  • Leadership
  • Opportunity Management

Volunteer Experience

  • Teacher's Assistant, Acadia University, Wolfville, Jan 2021, Dec 2021, Assisted professors in teaching and grading assignments for the accounting subject., Helped with leading process improvement initiatives for the students., Provided guidance and support to students to enhance their understanding of accounting principles and practices., Handled clerical duties, managed classrooms, and coordinated documents for teachers
  • R&R Committe Member, TD Bank, Jan 2024, Present, The recognition committee helps to organize and host award/reward themes for the award program that complement the employees and the department. Volunteer in various teams and help employees work towards setting goals so that they can be recognized., Applied cutting-edge marketing strategies to attract new clients and retain existing ones
  • Student Ambassador, Acadia Univerity, Aug 2021, Apr 2023, Managed successful marketing campaigns to heighten university visibility and increase revenue, Calling, emailing, and answering questions to candidates, assisting with campus tours, offering Q&As with candidates and their families, and staying in touch with newly admitted students throughout the enrollment process.

Languages

  • English (fluent)
  • French (moderate)
  • Hindi (fluent)
  • Punjabi (fluent)

Timeline

Operation Officer II

TD Canada Trust Bank

Bookkeeper

Metrocon Corp.

Operations Support

Acadia Safety & Security

Accounting Analysts

Zurn Industries ltd

Teacher's Assistant

Acadia University

R&R Committe Member

TD Bank

Student Ambassador

Acadia Univerity

Canadian Securities -

Canadian Securities Institute

Bachelor of Business Administration Management -

Acadia University

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Divyanshi Kapoor