Divya Wadhera

I took a year off to concentrate on my professional development, which included completing online courses in Software Testing and enhancing my customer service skills.

• Maintained detailed records of all completed repairs, helping identify patterns in device malfunctions over time.
• Test, diagnose, troubleshoot and repair iphones, Samsung devices and tablets using state of the art equipment in a while-you-wait, customer-facing environment.customers in identifying issues and explained solutions to restore service and functionality.
• Provide repair and replacement estimates for the customer, performing repairs on diagnosed problems Screen, Glass, Battery, Mic, Charging port, Motherboard, Water Damage.
• Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
• Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
• Conducted thorough quality control checks after each repair to guarantee optimal performance of devices.
• Collaborated with team members to troubleshoot complex issues, resulting in successful resolutions.
• Completed warranty claims for eligible repairs, alleviating financial burdens on customers when applicable.

• Implemented preventive measures when servicing devices, extending their lifespan after successful repairs were completed.
• Improved overall repair quality by utilizing precision tools and techniques during the repair process.
• Streamlined software diagnostics, enabling faster identification of software-related issues for resolution.
• Demonstrated flexibility in repairing a diverse range of cell phone brands and models, showcasing adaptability within the role.
• Responsible for complete Refurbishment of phones by making it to complete Grade A+.
• Disassembly of the wireless electronic devices for its failure cause and inspection of internal components for liquid or physical damage.
• Perform RF diagnostics, failure analysis, and enter the analysis results in electronic complaint handling system.
• Identify and trace equipment faults, and adjust, replace or repair the equipment.
• Re-assemble unit with new cosmetic parts as per the requirement using procedures and guidelines provided.
• Test all functionality of unit, before moving along to the next process.
• Track all work using online real time database.

• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
• Completed all repair and maintenance activities promptly and to high quality standards.
• Inspected and tested, repaired and refurbished products for proper operation.
• Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
• Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
• Reduced device downtime with regular maintenance and preventative measures.

• Developed interactive prototypes using HTML, CSS, JavaScript, and jQuery for client presentations and feedback sessions.
• Attended development programs to gain competencies and boost skills set.
• Meet with clients to gather requirements , design sites and outline schedule.
• Web Development using PHP, mySQL , for Designing part worked with JQuery, Javascript, HTML, CSS, Bootstrap, Hands on these Softwares – Adobe Creative Cloud- Illustrator, After Effects, Dreamweaver, Photoshop, Premier.
• Enhanced website functionality by optimizing existing code and implementing new features.
• Utilized version control tools like Git and GitHub to manage code, track changes, and collaborate with fellow developers.

• Developed custom web applications, resulting in tailored solutions for client needs.
• Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
• Get interaction with customer with regards to website requirements and development.
• Web Development using PHP, mySQL , for Designing part worked with JQuery, Javascript, HTML, CSS, Bootstrap, Notepad++.
• Migrated websites to new platform to minimize downtime and maintain seamless user experiences.
• Resolved technical issues promptly, ensuring minimal disruption to website performance and user satisfaction.
• Oversaw back-end development using PHP to maintain website integrity.
• Engaged with clients to plan and optimize site issues and queries.