L.Richelle Jao
Salida
Summary
Dynamic Sales Associate with expertise in customer relationship management, sales techniques, and effective communication. Proven ability to foster positive customer interactions and enhance satisfaction, contributing to team success.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Professional Development
Vocational Training
06.2025 - 03.2026
- Achieved Serve Safe Food Protection Manager Certification and Hazardous Waste Operations & Emergency Response certification, significantly expanding professional qualifications.
- Engaged in intensive personal development programs, including "Trauma in Life" and "Houses of Healing Emotional Literacy Program "cultivating enhanced emotional intelligence and stress management skills.
- Developed robust life management skills, including financial literacy through the "Money Smart for Adults Program" demonstrating a strong commitment to stability and sustainable professional growth.
Sales Associate
Rocky's Pet Supplies
Agana
01.2024 - 06.2025
- Processed customer transactions using point-of-sale systems, ensuring accuracy and timely service.
- Assisted customers in selecting appropriate pet supplies and products.
- Helped customers find specific products, answered questions, and offered product advice.
- Educated customers on pet care, nutrition, and product benefits.
- Handled customer inquiries and resolved issues, fostering positive customer relationships and satisfaction.
- Resolved customer complaints effectively to enhance satisfaction.
- Maintained cleanliness and organization of sales floor and product displays.
- Collaborated with team members to restock shelves and manage inventory.
- Participated in store promotional events, driving customer engagement and increasing foot traffic.
- Worked with fellow sales team members to achieve group targets.
HR Assistant
Torres Group of Companies
Barrigada
02.2022 - 12.2024
- Coordinated and scheduled interviews, enhancing candidate experience and streamlining recruitment processes.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Supported onboarding procedures by preparing new hire documentation and orientation materials.
- Responded to employee inquiries regarding policies, benefits, and workplace procedures effectively.
- Assisted in conflict resolution processes and acted as a liaison between employees and management.
- Managed employee benefits programs, including health insurance and retirement plans, to support employee welfare and compliance.
- Assisted with payroll preparation by collecting timekeeping information and processing reports.
- Interviewed job applicants to obtain and verify information for screening and evaluation.
Sales Associate
Birkenstock
Tumon
05.2019 - 12.2021
- Processed customer transactions using point-of-sale systems efficiently.
- Greeted customers and delivered personalized service to enhance shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer inquiries and resolved issues with professionalism.
- Demonstrated product features and benefits for customers' needs.
- Participated in store promotional events, driving customer engagement and brand awareness.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Restocked shelves to maintain sufficient inventory levels.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness and organization of sales floor and product displays.
- Developed and implemented promotional strategies, contributing to increased sales volume.
Front Desk Receptionist
Alupang Beach Club Guam
Tamuning
10.1998 - 04.2019
- Greeted guests warmly and ensured smooth check-in procedures.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Scheduled activities and coordinated reservations for club amenities.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Balanced cash register at shift end, ensuring accurate financial transactions.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Drafted professional business documents, spreadsheets, and correspondence.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Investigated and analyzed client complaints to identify and resolve issues.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Hotel Front Desk Clerk
Pacific Star Hotel/Marriott Resort Guam
Tumon
11.1987 - 02.1992
- Greeted guests warmly and checked them into their rooms efficiently.
- Managed room bookings and reservations using hotel management software.
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Handled guest complaints diplomatically to ensure satisfaction during stays.
- Maintained accurate records of occupied rooms, reservations and cancellations.
- Processed group reservations according to standard operating procedures.
- Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
- Managed the switchboard, transferring calls and taking messages as required.
- recommending shopping, dining or entertainment.
- Posted incidental charges to ledgers, manually or by using computers.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
Education
Associate of Science - Bookkeeping
Thompson Education Direct
Scranton, PA06-1994
Associate of Arts - Hotel And Airline Management
International Business College
Guam06-1987
Skills
- Sales techniques
- Product knowledge
- Customer relationship management
- Team coordination
- Retail customer service
- Reservation management
- Reservation processing
- Check-in coordination
- Guest relations
- Transaction processing
- Inventory management
- Product allocation
- Sales software
- Retail operations
- Scheduling coordination
- Inventory management
- Multitasking
- Time management
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Teamwork orientation
- Language proficiency
- Multi-line phone systems
- Word processing
- Word processing
- Team coordination
- Multitasking
Certification
- ServSafe Food Protection Manager Certification
- Hazardous Waste Operations & Emergency Response
Affiliations
- Community Engagement and Support-Gospel Mission Center, Help is Hope, The Salvation Army
- Provided essential support to various community initiatives, contributing to local outreach and assistance programs
- Engaged in diverse volunteer activities, demonstrating a commitment to community well-being and collaborative efforts
- January 2023-Present
Timeline
Professional Development
Vocational Training
06.2025 - 03.2026
Sales Associate
Rocky's Pet Supplies
01.2024 - 06.2025
HR Assistant
Torres Group of Companies
02.2022 - 12.2024
Sales Associate
Birkenstock
05.2019 - 12.2021
Front Desk Receptionist
Alupang Beach Club Guam
10.1998 - 04.2019
Hotel Front Desk Clerk
Pacific Star Hotel/Marriott Resort Guam
11.1987 - 02.1992
Associate of Science - Bookkeeping
Thompson Education Direct
Associate of Arts - Hotel And Airline Management
International Business College