Divya Parswani

· Inbound Sales calls and chats, assigning to team as per defined roles.

· Software Sales of Atlassian , Jetbrains, Github, Zendesk, FreshDesk , Nagios.

Services of Atlassian for migration from Server to Cloud, Implementation.

·Training and mentoring new joiners·

Ownership of highly esteemed Corporate Accounts and their renewals

· Knowledge of Jira & implementing the same for generating Inquiries, POs, and sales orders.

· Various Campaigns held on the launch of new products.

· Generated Leads from cold-calling references and converted them to potential clients.

· Assigning the leads, Reporting, and team coordination

· Contract renewals and maintain the accounts of Clients

· Knowledge of SAP & implementing the same for generating Inquiries, POs and Sales Orders

. Creation of online courses like; Instructor Led, Self-Paced, Virtual sessions, eLearning Quick Assessment, Curriculum, and Roster processing.

. Handling the issues on a priority basis from the client as per the SLA and completing it on time with 100% accuracy.

. Worked on Siebel, MIS & WAT & CM

. Handled Customer Service, Sales, Reporting, and Team Management.

. Emails and chat for customer queries regarding their order shipment & order status.

. Interaction with the Client for process updates & betterment.

. Providing Quest ideas for the Improvement of the process