Divya Mungre
Summary
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Equitas small finance bank
04.2021 - 04.2023
- Delivered campaigns to solidify new client opportunities and generate new business.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Mentored junior team members, sharing expertise and fostering a collaborative work environment focused on achieving shared goals.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
Customer Service Manager
ICICI bank
09.2019 - 02.2021
- Responsible for serving customers over bank on various products and services
- Maintaining good service levels and cross sell banks product via call.
- Engage and educate the customers on product usage.
- Maintaining customers profiles and ensuring proper documentation is provided and
obtained - Ensuring compliance profiles with all state and federal regulation regarding to consumer
confidentiality. - Provide accurate and correct information in response to customer inquiries.
- Maintained confidentiality of bank records and client information.
- Inbound/Outbound calls and emails to customers in regards past due account.
- Ability to multi-task, prioritize and manage time effectively.
- Resolve products or services problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Ensuring customer satisfaction and provide professional customer support.
Education
Master of Science - Computer Science
Shri G. S. Institute Of Technology & Science
Indore, M.P., India04.2017
Bachelor of Science - Computer Science
New Tech Institute Of Management & Technology
Dewas, M.P., India07.2014
Higher Secondary -
MP Board
Dewas, MP, India03.2011
High School -
MP Board
Dewas, MP, India03.2009
Skills
- High-energy work ethic
- Good convincing skills
- Problem Resolution
- Ability to work individually, and in group
- Operations Management
- Customer service orientation
Accomplishments
- Core committee member of student sports team of SGSITS in 2017
- Sports secretary of student sports team of SGSITS in 2016
- Participated in jump rope as a coach at state level in 2016
- Participated in NET FOOTBALL FEDERATION OF INDIA, 5th SENIOR NATIONAL NET FOOTBALL CHAMPIONSHIP 2013 organized by INTERNATIONAL NET FOOTBALL FEDERATION and won 3rd prize at National level.
- Honored via meghnath saha's certificate in 2012
- Participated in 55th National School Games 2009-2010 organized by the Education Department, Chandigarh Administration under the AEGIS OF SCHOOL GAMES FEDERATION OF INDIA and won 1st prize in Fencing at State, Division and National level.
- Successfully participated in 4th Young Scientist Talent Test – 2007 organized by SRI CHAITANYA Educational Committee Indore and secured 2nd position.
Languages
English
Hindi
Personal Information
- Date of Birth: 12/31/92
- Gender: Female
- Marital Status: Married
Timeline
Assistant Manager
Equitas small finance bank
04.2021 - 04.2023
Customer Service Manager
ICICI bank
09.2019 - 02.2021
Master of Science - Computer Science
Shri G. S. Institute Of Technology & Science
Bachelor of Science - Computer Science
New Tech Institute Of Management & Technology
Higher Secondary -
MP Board
High School -
MP Board
Similar Profiles
HARIHARAN PHARIHARAN P
Regional Admin Manager at Equitas Small Finance BankRegional Admin Manager at Equitas Small Finance Bank
Girish NairGirish Nair
Zonal Training Manager at Equitas Small Finance BankZonal Training Manager at Equitas Small Finance Bank
KALIDAS NKALIDAS N
Legal Document Officer at Equitas small finance bank ltd.Legal Document Officer at Equitas small finance bank ltd.
SNEHA SANAPSNEHA SANAP
Wealth Manager at Equitas Small Finance BankWealth Manager at Equitas Small Finance Bank
Jocil D'souzaJocil D'souza
Assistant Manager at TCS - TATA Consultancy ServiceAssistant Manager at TCS - TATA Consultancy Service