DIVYA GUPTA
Toronto,Canada
Summary
Results-oriented professional with expertise in operations management, retail leadership, and technical customer support. Specializes in resolving customer inquiries, managing financial transactions, and leading teams to uphold service standards. Seeking a role in the banking sector to leverage customer service and operational skills for organizational impact.
Overview
6
6
years of professional experience
Work History
Assistant Manager
7- Eleven
Winnipeg, Manitoba
03.2022 - Current
- Managed daily store operations, ensuring accurate cash handling, reconciliation, and transactions.
- Assisted in achieving sales targets and maintaining store profitability.
- Resolved customer concerns, fostering a positive service environment and enhancing customer satisfaction.
- Trained new employees on sales, customer service, and operational procedures.
- Reviewed payroll and timekeeping records, confirming compliance and accuracy.
Operational Team Lead
The Joint
Winnipeg, Manitoba
09.2024 - 12.2025
- Lead daily operational activities and supervise team members to ensure smooth workflow.
- Collaborated with cross-functional teams to streamline operational processes.
- Document operational reports and provide insights that inform management decisions.
- Conduct audits on inventory levels, operational processes, and documentation.
- Mentored team members and conducted performance evaluations to enhance skills.
- Resolve customer inquiries through phone and email to maintain service quality.
- Utilize systems such as SAP Management, EXE, and C3 for operational tracking.
Technical Customer Support Advisor
24-7 Intouch
02.2022 - 03.2022
- Delivered customer support via phone, chat, and email, ensuring timely resolution of inquiries.
- Resolved billing inquiries, payment issues, and account problems to enhance customer satisfaction.
- Guided customers on company products and service options to facilitate informed decision-making.
- Maintained compliance with payment security and company policies.
Operations Coordinator
Universal Distributions Ltd
Winnipeg , MB
07.2020 - 01.2022
- Coordinated daily shipping and receiving operations, ensuring timely and accurate deliveries.
- Verified purchase orders and delivery documents, confirming shipment accuracy and compliance.
- Managed documentation and administrative workflows, streamlining processes for improved operational efficiency.
- Communicated with vendors and internal teams to resolve logistics issues.
- Maintained detailed records using Excel and ERP systems.
Education
Diploma - Business Administration
Douglas College
New Westminster, BC08-2021
Skills
- Operations management
- Client relationship management
- Cash Handling & Transaction Processing
- Financial documentation
- SAP / ERP Systems
- Data analysis
- Microsoft Office
- Team leadership
- Communication & Multitasking
- Conflict resolution
- First Aid Certified (OFA 1)
Availability
Fulltime
Timeline
Operational Team Lead
The Joint
09.2024 - 12.2025
Assistant Manager
7- Eleven
03.2022 - Current
Technical Customer Support Advisor
24-7 Intouch
02.2022 - 03.2022
Operations Coordinator
Universal Distributions Ltd
07.2020 - 01.2022
Diploma - Business Administration
Douglas College