Divya Divya
Manager
Brampton,ON
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Dynamic leader with proven success in driving sales growth and enhancing customer satisfaction at Capital Small Finance Bank and Axis Bank. Excelled in operations management and team motivation, achieving consistent sales targets and developing strong client relationships. Skilled in CRM and business development, adept at fostering teamwork and leveraging project management abilities for strategic improvements.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Capital Small Finance Bank
Karnal, Haryana India
06.2018 - 05.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Assisted sales team with completing customer transactions and managing issues.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Trained new associates in successful sales and performance strategies.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
Sales Officer
Axis Bank
Kurukshetra, Haryana India
08.2014 - 06.2018
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Reviewed customer feedback regularly, making adjustments to products or services as needed based on findings.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Delivered compelling presentations to clients, showcasing product features and benefits.
- Boosted sales performance by identifying and targeting high-potential leads.
- Developed new business opportunities by researching potential clients and understanding their industry trends.
- Enhanced customer satisfaction by promptly addressing concerns, resolving issues, and providing exceptional service.
- Worked closely with the marketing department to create compelling promotional materials tailored to specific target markets.
Education
MBA - Human Resource And Finance
06.2017
Bachelor of Commerce - Accounts And Business Development
05.2014
Skills
- Customer Relationship Management (CRM)
- Operations Management
- Project management abilities
- Team motivation
- Customer Relations
- Sales Growth
- Business Development
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offHealthcare benefitsTeam Building / Company RetreatsPaid sick leaveFlexible work hoursPersonal development programsSoftware
Presentation skills
Email Management
Interests
Exploring New Ideas
Every day challenges
Websites
Timeline
Assistant Manager - Capital Small Finance Bank
06.2018 - 05.2024
Sales Officer - Axis Bank
08.2014 - 06.2018
Kurukshetra University - MBA, Human Resource And Finance
Kurukshetra University - Bachelor of Commerce, Accounts And Business Development
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