DIVJOT KAUR
Etobicoke,Canada
Summary
Dynamic professional with a proven track record at VHA Home Healthcare, adept in administrative support and scheduling, enhanced by strong organizational abilities and analytical thinking. Excelled in streamlining operations, improving service delivery by 20%, and fostering community partnerships. Skilled in Microsoft Office Suite and effective communication, demonstrating significant achievements beyond daily tasks.
Overview
5
5
years of professional experience
Work History
Health Services Coordination
VHA Home Healthcare
Toronto, Canada
07.2023 - Current
- Provide administrative and coordination support, ensuring seamless daily operations.
- Managed program data collation and tracking, ensuring accurate and timely reporting to support funding proposals and new opportunities.
- Conducted outreach initiatives to increase awareness of community support programs, enhancing community partnerships and service exposure.
- Oversaw intake functions, assessed service requests, and provided referrals to appropriate community services, ensuring adherence to service criteria.
Healthcare Security Officer
Paladin Security
Mississauga, Canada
06.2022 - Current
- Conduct facility patrols and incident management, ensuring a safe environment for healthcare staff and patients
- Collaborate with internal teams and law enforcement to maintain compliance with security protocols
Care Team Scheduling Coordinator
VHA Home Healthcare
Toronto, Canada
12.2022 - 07.2023
- Managed scheduling and calendar coordination for multiple care teams, ensuring optimized workload distribution
- Provided logistical and administrative support for meetings, including booking venues and preparing materials
- Tracked and updated reports to assist in decision-making for operational improvements and service delivery
- Communicated with clients and staff to resolve scheduling conflicts and enhance overall service efficiency
Physiotherapist
NHS Hospital
Jalandhar, India
03.2020 - 12.2020
- Conducted clinical assessments and developed customized treatment plans for patients
- Managed documentation and patient records, ensuring accuracy and compliance with medical protocols
Education
Graduate Certificate - Health Care Administration and Service Management
Conestoga College
Kitchener, ON05.2022
Bachelor of Science - Physiotherapy
Guru Nanak Dev University
Amritsar, India03.2020
Skills
- Administrative Support
- Scheduling
- Calendar Coordination
- Meeting Coordination
- Document Preparation
- Report Preparation
- Budget Tracking
- Expense Tracking
- Data Entry
- Data Collation
- Data Analysis
- Stakeholder Coordination
- Client Service Coordination
- Microsoft Office Suite
- Excel
- Word
- PowerPoint
- Outlook
- Virtual Meeting Platforms
- MS Teams
- Zoom
- Organizational Abilities
- Multitasking Abilities
- Written Communication
- Verbal Communication
- Analytical and critical thinking
Additional Information
Knowledge of community social services and healthcare administration., Experience working with diverse populations and marginalized communities., Proficient in managing high-volume intake calls and inquiries with a solution-focused approach.
ADDITIONAL INFORMATION
- Knowledge of community social services and healthcare administration.
- Experience working with diverse populations and marginalized communities.
- Proficient in managing high-volume intake calls and inquiries with a solution-focused approach.
References
References available upon request.
Timeline
Health Services Coordination
VHA Home Healthcare
07.2023 - Current
Care Team Scheduling Coordinator
VHA Home Healthcare
12.2022 - 07.2023
Healthcare Security Officer
Paladin Security
06.2022 - Current
Physiotherapist
NHS Hospital
03.2020 - 12.2020
Graduate Certificate - Health Care Administration and Service Management
Conestoga College
Bachelor of Science - Physiotherapy
Guru Nanak Dev University
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