MIKE CASILLAS VITELA
Orange
Summary
Dynamic healthcare and operations professional with over a decade of experience supporting high-acuity, high-volume services while orchestrating complex coordination among healthcare systems, community response networks, and military operations. Proven expertise in developing and maintaining readiness workflows, enhancing continuity planning, and coordinating comprehensive training exercises to improve documentation quality. Adept at fostering collaboration across diverse teams and partners to elevate preparedness, reliability, and safety in critical environments. Committed to driving impactful outcomes through strategic planning and effective response initiatives, consistently delivering results that enhance operational efficiency and elevate patient care standards.
Overview
23
23
years of professional experience
Work History
Mental Health Specialist (Outreach & Engagement / Crisis Coordination / Court-Linked Services)
County of Orange — Health Care Agency (Behavioral Health Services)
2019.05 - Current
- Provide field-based outreach and care coordination for individuals experiencing homelessness or at risk of homelessness with behavioral health and/or substance use conditions. Coordinate services across multiple agencies and document activities/outcomes to support continuity, compliance habits, and reporting.
- Coordinate heavy-volume field operations: 15–30 engagements/week, moving individuals through a consistent pathway from engagement → needs assessment → service planning → linkage → follow-up.
- Manage 40–60 active participants at a time; remove barriers that delay care (transportation, documentation/benefits steps, appointment access, system navigation).
- Complete 12–25 referrals/linkages per week to behavioral health, SUD treatment, housing supports, and medical services; use warm handoffs and barrier reduction to improve connection-to-service for clients who accept care (often ~60–80% follow-through depending on readiness and system capacity).
- Support crisis response and stabilization coordination 4–10 times/month, collaborating with clinical teams and community partners to determine appropriate level of care and expedite placement/referral.
- Maintain documentation and outcomes tracking at scale with 25–45+ entries/week (observations, engagement tracking, progress notes, linkage outcomes) while protecting confidentiality and ensuring accuracy.
- Serve as liaison across 10–20+ partners (providers, hospitals, outreach teams, agencies), reducing handoff gaps and improving communication clarity across service points.
- Facilitate or co-facilitate 2–4 groups/workshops/month (coping skills, engagement strategies, resource navigation), reinforcing consistent service practices and readiness.
- Identify service gaps and recommend workflow refinements to improve reliability, follow-through, and consistency across teams and community touchpoints.
Support Operations Officer / Distribution Integration Officer
United States Army Reserves
2009.06 - Current
- Lead integrated planning and execution across multiple departments and external stakeholders. Build readiness workflows, compliance controls, safety/risk processes, and reporting rhythms that support continuity of operations under disruption.
- Led a cross-functional integration team of 8, coordinating daily execution across 6–10 internal functions and external partners through structured synchronization and clear priorities.
- Maintained continuity and situational awareness using rolling 24–96 hour forecasts across ~250–500 active requirements, adjusting priorities during changing conditions (weather impacts, capacity shortfalls, equipment downtime).
- Published execution plans and synchronized 10–18 missions/week; improved on-time performance (~82% → ~94%), reduced backlogs (30–40%), and cut cycle time (15–25%) through standardized workflows and bottleneck removal.
- Strengthened safety and risk controls in planning/execution (route hazards, fatigue considerations, regulated cargo handling standards); reviewed/corrected compliance documentation on ~20–40 regulated shipments/month and sustained zero serious safety incidents attributable to documentation/routing failures within assigned scope.
- Implemented documentation verification steps and checklists that reduced regulated documentation errors by ~30–40%, reducing rework and improving readiness for inspections/reviews.
- Developed and maintained readiness tools (checklists, trackers, contingency plans, contact rosters) and led/participated in ~6–12 readiness briefings/exercises per year, capturing gaps and tracking corrective actions to closure.
- Produced leader-ready status reports (what moved, what delayed, root causes, decisions needed), improving reporting reliability to 95%+ tracking accuracy and enabling faster response/recovery decisions.
Mental Health Worker
College Hospital Costa Mesa
2007.08 - 2018.05
- Supported clinical operations through patient observation, safety support, and timely escalation; helped maintain a calm, structured environment.
- Maintained accurate documentation and assisted with unit workflow/logistics support (communications, follow-up, unit readiness tasks) to support reliable daily operations.
Scout Sniper Team Leader
United States Marine Corps
2003.06 - 2007.06
- Led teams in high-stakes environments requiring disciplined planning, communication, accountability, and risk awareness.
Education
Master of Public Health (MPH) -
Azusa Pacific University
08.2025
B.S. - Kinesiology
California State University, Fullerton
A.S. - undefined
Orange Coast College
Skills
- Emergency management planning support (EOP/BCP/COOP concepts), SOPs, checklists, and readiness trackers
- Training coordination and facilitation support (orientation, refresher training, tabletop/drill support)
- Exercise support: agendas, documentation, after-action notes, improvement action tracking
- Response/recovery coordination: communications, status reporting, task tracking, follow-through
- Safety and risk controls: hazard awareness, regulated process discipline, escalation pathways
- Documentation quality: confidentiality, accurate records, consistent process controls
Websites
TRAINING / TOOLS
- Incident command familiarity: working knowledge of ICS/NIMS concepts and standardized communication practices used during emergencies (add completed FEMA/ICS course numbers if applicable).
- Software: Microsoft Word, Excel, PowerPoint, Outlook
- Operations: documentation control, readiness checklists/trackers, action tracking and follow-through, training/exercise support, stakeholder coordination
Strengths aligned to CHOC Children’s
- Emergency management coordination
- Business/healthcare continuity support
- Training & exercise planning
- Incident documentation & action tracking
- Recovery coordination
- NIMS/SEMS/ICS familiarity
- Stakeholder engagement
- MS Office (Excel/Word/PowerPoint/Outlook)
Languages
Spanish
Professional Working
Timeline
Mental Health Specialist (Outreach & Engagement / Crisis Coordination / Court-Linked Services)
County of Orange — Health Care Agency (Behavioral Health Services)
2019.05 - Current
Support Operations Officer / Distribution Integration Officer
United States Army Reserves
2009.06 - Current
Mental Health Worker
College Hospital Costa Mesa
2007.08 - 2018.05
Scout Sniper Team Leader
United States Marine Corps
2003.06 - 2007.06
B.S. - Kinesiology
California State University, Fullerton
A.S. - undefined
Orange Coast College
Master of Public Health (MPH) -
Azusa Pacific University