Divine Grace Madamba
Mississauga,ON
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
5
5
years of professional experience
Work History
Owner
Grace Thrifted Shop
08.2019 - 12.2022
- Managed day-to-day business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
Loan Processor
Northern EZCredit Lending Corporation
02.2020 - 10.2020
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Set up and completed loan submission packages.
- Utilized loan origination software to process and track loan applications.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
Administrative Aide
Claveria School Of Arts And Trades
08.2019 - 10.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Managed relational database to store information for reference, reporting, and analysis.
- Executed record filing system to improve document organization and management.
Cashier/Sales Associate
Rangtay Sa Pagrang-ay Microfinance
06.2018 - 07.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Issued receipts and processed refunds, credits, or exchanges.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register to record transactions accurately and efficiently.
Education
Diploma - Business Administration Co-op
Toronto School Of Management
04.2024
Bachelor of Science - Business Administration
International School of Asia And The Pacific
Philippines05.2018
Skills
- Regulatory Compliance
- Budget Administration
- Administrative Oversight
- Labor Relations
- KPI Management
- Business Management
Languages
English
Professional Working
Timeline
Loan Processor
Northern EZCredit Lending Corporation
02.2020 - 10.2020
Owner
Grace Thrifted Shop
08.2019 - 12.2022
Administrative Aide
Claveria School Of Arts And Trades
08.2019 - 10.2019
Cashier/Sales Associate
Rangtay Sa Pagrang-ay Microfinance
06.2018 - 07.2019
Diploma - Business Administration Co-op
Toronto School Of Management
Bachelor of Science - Business Administration
International School of Asia And The Pacific
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