Divine Awa

• Collaborated with PRESTO stakeholders and Project Managers across GTA and DRT transit agencies, leveraging Jira for end-to-end project coordination, sprint tracking, and issue management during the rollout of the One-Fare payment system, which integrated multiple payment options into the PRESTO fare collection platform
• Oversaw and enforced SLAs, SLOs and SLI across multiple high-priority projects, proactively identifying potential risks, resolving bottlenecks, and implementing mitigation strategies, resulting in sustained 98%+ compliance while enhancing overall team efficiency and stakeholder satisfaction.
• Managed Agile delivery cycles through MS Project, including sprint planning, backlog prioritization, and progress tracking; created automated dashboards and sprint burndown charts in Power BI and Excel to monitor KPIs, risks, and team velocity.
• Maintained Risk and RAID logs, proactively escalating critical dependencies, and implementing mitigation plans that reduced release delays by 20%.
• Participated in the end-to-end software development lifecycle for PRESTO system upgrades, overseeing requirements gathering, workflow design, and deployment of contactless payment functionalities across TTC fare gates and buses, ensuring seamless free transfers within a two-hour window.
• Fostered an environment of open communication and cohesion within a culturally diverse workforce, driving productivity and collaboration to achieve a unified goal of integrating TTC fares with GO and DRT-region systems, supporting 8 million projected additional rides annually.
• Conducted routine onsite checks during overnight shifts to monitor technicians’ wellbeing and understand their work needs. Participated in and organized monthly workplace safety workshops in collaboration with the HSE department.

• Partnered closely with Product Owners and engineering teams to refine and prioritize backlog items, ensuring each sprint delivered maximum business value and addressed critical production needs.
• Developed custom Jira dashboards and Power BI reports to track KPIs, sprint velocity, and risk metrics, providing actionable insights to executives and stakeholders for data-driven decision-making.
• Facilitated Agile ceremonies—sprint planning, daily stand-ups, sprint reviews, and retrospectives—ensuring iterative delivery, backlog prioritization, and continuous improvement across the DevOps team using Jira (backlog management) and Confluence (documentation).
• Implemented API integration strategies and collaborated with cross-functional teams to enhance app functionalities, while ensuring compliance with cybersecurity best practices, data privacy, and corporate governance frameworks.
• Collaborated with Product, Engineering, and DevOps teams to implement API integrations that enhanced app functionality, while proactively ensuring cybersecurity, data privacy, and corporate compliance. Streamlined processes and mitigated risks to deliver secure, high-quality features aligned with business goals.
• Coached and motivated cross-functional teams, resolving conflicts, aligning goals, and promoting collaboration to drive high-quality, user-focused application updates and digital transformation initiatives.
• Managed end-to-end project lifecycle, including sprint execution, resource allocation, RAID tracking, and issue escalation, delivering app updates on time, within scope, and aligned with business objectives.

• Managed and optimized team backlogs using Jira and Jira Align, enforcing WIP limits, prioritizing user stories based on business value and dependencies, and ensuring alignment with strategic objectives.
• Collaborated closely with Product Owners and stakeholders to refine requirements, track progress, identify bottlenecks, and enable smooth, iterative delivery while maintaining transparency across all teams.
• Collaborated with QA teams to design and develop comprehensive test scenarios and test cases, while maintaining and updating Requirement Traceability Matrices (RTMs) to ensure full coverage of project requirements.
• Facilitated Agile ceremonies—including sprint planning, daily stand-ups, retrospectives, and demos—ensuring clear communication, alignment on priorities, and accountability across cross-functional teams.
• Actively identified and resolved blockers, promoted iterative improvements, and drove continuous delivery of high-quality features while maintaining focus on business goals, team velocity, and stakeholder satisfaction.
• Provided Agile coaching and training to executives, stakeholders, and product teams, leveraging Confluence and Jira to standardize Scrum practices, enhance transparency, and drive organizational Scrum maturity.
• Guided teams on backlog management, sprint planning, and iterative delivery, fostering a culture of continuous improvement and ensuring alignment with business objectives and project goals.
• Collaborated closely with the Product Owner to groom and prioritize the product backlog, ensuring high-value items were clearly defined, aligned with business objectives, and ready for sprint planning to maximize delivery impact and team efficiency.