MD Nuruzzaman

• Kept up-to-date knowledge of industry trends, regulations, safety standards.
• Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
• Provided technical support to customers over the phone and via email.
• Took measurements and evaluated dimensions of surrounding area to correctly install new devices.
• Performed preventative maintenance and repairs on a variety of equipment, including DIGI, MOXA, DCU, PRESTO devices.
• Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
• Operated hand tools and power equipment according to corporate safety procedures.
• Diagnosed and repaired mechanical issues according to client need.
• Handled telephone support calls to determine issues and provide solutions.
• Inspected materials and equipment regularly to check for potential hazards and machine defects.
• Delivered outstanding customer service on field visits to meet corporate guidelines.
• Reviewed blueprints and manuals to repair and restore optimal functionality.
• Calibrated instruments, controls and equipment to test function and evaluate performance.
• Mentored and trained new employees on processes, flow and safety procedures.
• Conducted regular inspections of work sites for hazardous conditions or potential safety risks.
• Performed troubleshooting on electronic circuits and systems.
• Prepared detailed reports documenting service activities performed on each job site.
• Trained customers on equipment after installation.
• Kept records of parts and equipment used in projects to update inventory.
• Completed all necessary paperwork for service calls in a timely manner.
• Drove and maintained company vehicle, keeping in peak condition.
• Performed routine maintenance on vehicles including oil changes and tire rotations.
• Communicated with vendors, upper management, and peers.
• Wrote detailed service reports describing work completed, issues and recommendations.
• Performed annual and preventive system service maintenance.
• Assisted with training of junior technicians in proper installation techniques and safety protocols.

• Analyzed sales data to identify trends and adjust strategies accordingly.
• Trained front-of-house staff on restaurant policies and procedures, customer service techniques and communication skills to promote positive experiences.
• Created positive culture to drive employee engagement and satisfaction.
• Promoted safe working conditions by monitoring safety procedures and equipment.
• Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
• Resolved customer questions, concerns and problems and referred complex issues to management team.
• Coordinated catering events according to client specifications while adhering to budget restrictions.
• Conducted monthly audits of all departments within the food and beverage division in order to ensure compliance with established guidelines.
• Created and implemented strategies to increase customer satisfaction with food and beverage services.
• Delegated work to staff, setting priorities and goals.
• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.

• Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Delegated work to staff, setting priorities and goals.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
• Recruited, interviewed and hired qualified staff for open positions.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Analyzed market trends to inform business decisions and strategies.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Developed positive relationships with customers through friendly interactions.

• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Promptly responded to customer inquiries and resolved complaints to promote loyalty.
• Strengthened customer retention by offering discount options.
• Verified that all coupons were valid prior to processing them into the system.
• Greeted customers and responded to informational requests.
• Maintained accurate records of transactions using the point-of-sale system.

• Responded to customer emails and phone calls promptly, courteously, and professionally.
• Consulted with customers regarding needs and addressed concerns.
• Performed variety of clerical and administrative duties pertaining to on-site support.
• Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
• Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
• Facilitated root cause analysis for technical problems and implemented corrective actions.
• Collaborated with teams to solve technical customer problems across product suites.
• Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
• Developed and maintained comprehensive documentation for troubleshooting and system configurations.

• Facilitated root cause analysis for technical problems and implemented corrective actions.
• Collaborated with teams to solve technical customer problems across product suites.
• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
• Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
• Developed and maintained comprehensive documentation for troubleshooting and system configurations.
• Participated in continuous education programs to stay current with emerging tech trends and tools.
• Provided after-hours support to ensure 24/7 system availability and customer satisfaction.
• Provided remote assistance to end-users when needed.
• Installed and tested operating systems, applications, updates, patches, and service packs.