Divanshu Mittal
Surrey,BC
Summary
OBJECTIVE: Secure a responsible career opportunity to fully utilize my training skills, while making a significant contribution to the success of the company. RELATED PROFESSIONAL SKILLS: I like working with the public on both a professional and a personal level, and I can maintain a professional work ethic. Additionally, I believe in the value of hard effort and intelligence, and I possess the capacity to adjust to various environments depending on the situation.
Highly dedicated and trained security professional with experience in mobile patrol, mall floor operations, incident response, and emergency management. Skilled in handling theft-in-progress calls, coordinating with law enforcement, monitoring CCTV, and conducting fire panel audits. Demonstrates strong communication, customer service, conflict resolution, and situational awareness. Adaptable, dependable, and committed to maintaining a safe and secure environment for clients, staff, and the public.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tactical Officer
Blackbird Security.
Vancouver
02.2026 - Current
- Maintain a visible security presence throughout the retail store to deter theft, shoplifting, and suspicious activities.
- Conduct regular patrols of sales floors, entrances, exits, fitting rooms, and high-risk areas.
- Monitor customers and identify suspicious behavior while maintaining professionalism and customer service standards.
- Observe, investigate, and report incidents involving theft, fraud, safety concerns, or policy violations.
- Coordinate with store management and staff regarding suspicious persons, incidents, and loss prevention matters.
- Prepare accurate incident reports, theft reports, and daily activity logs.
- Respond to emergencies including disturbances, medical situations, and safety hazards.
- Monitor CCTV systems and utilize surveillance techniques when required.
- Follow company procedures and legal guidelines regarding apprehension and loss prevention activities.
- Maintain a safe environment for customers, employees, and company assets.
- Assist with access control, crowd management, and conflict resolution when necessary.
- Support loss prevention initiatives to reduce shrinkage and prevent asset loss.
Floor Officer
Allied Universal Security Services
Surrey, BC
10.2025 - 05.2026
- Conduct regular patrols throughout mall property, ensuring safety for staff, tenants, and the public.
- Respond to emergencies, disturbances, medical calls, and theft-in-progress situations.
- Contact and coordinate with law enforcement for shoplifting, detainments, and criminal activity.
- Perform CCTV monitoring, suspect tracking, and evidence reporting to support investigations.
- Scan checkpoints, complete safety inspections, and document hazards and maintenance issues.
- Conduct fire panel audits, respond to panel alerts, and communicate with fire department when required.
- Provide customer assistance, conflict resolution, and first-aid support (OFA1 certified).
Mobile Patrol Officer
Allied Universal Security Services
Surrey, Lower Mainland
09.2025 - 10.2025
- Completed scheduled and on-demand mobile patrols across multiple CIBC branches.
- Responded to alarms, break-ins, and urgent security calls; assessed risks and secured the site.
- Investigated suspicious activity, theft attempts, property damage, and unauthorized access.
- Prepared detailed Daily Activity Reports (DAR), alarm response logs, and incident reports.
- Coordinated with police, dispatch, and site contacts for emergency response and scene control.
- Ensured building lock-ups, alarm arming, and security compliance during opening/closing procedures.
Supervisor (CCTV Surveillance)
Six Technologies
Surrey, British Columbia, Canada
11.2020 - 12.2024
- Monitor cameras of different ongoing construction sites.
- Calling clients and responding their calls and emails.
- Responding to ongoing Trespass on sites.
- Managing Daily Activity and Incident Reports on Track Tik.
- Managing Eagle Eyes application on cell phone to check playbacks and to trigger Siren on different sites in order to deter the trespassers on sites.
Security Officer/Mobile Dispatch Supervisor
Hilton Security
Surrey, British Columbia, Canada
03.2019 - 12.2024
- Organized at all times and an eye for details.
- Extremely polite and Kind.
- Knowledgeable in securing the premises or facility.
- Affective handling and resolution of conflicts.
- Quick to think and act in emergency situations.
- Outstanding danger detection abilities.
- Excellent skills of detecting imminent threat.
Carpenter/ Helper
Elite Framing Ltd.
Surrey, British Columbia, Canada
07.2021 - 12.2021
- Measuring and assembling materials.
- Operating basic tools under supervision.
- Gathering material and cleaning work areas.
- Adhering to safety guidelines and regulations.
Education
Post degree diploma - Culinary Arts
Vancouver community college
High School - undefined
Amritsar, Punjab, India5 2016
Skills
- Good leadership quality
- Multitasking
- Microsoft Office Word, Microsoft Office Excel
- Fluent in English
- Time management
- Well organized
- Cleaning and sanitizing
- Friendly demeanor
- Basic math skills
- Time management skills
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Certification
- AST (Security License )
- OFA 2 (Intermediate First Aid (Standard).
- Class 4 BC License.
Accomplishments
Received Phenomenal and best performance award.
Timeline
Tactical Officer
Blackbird Security.
02.2026 - Current
Floor Officer
Allied Universal Security Services
10.2025 - 05.2026
Mobile Patrol Officer
Allied Universal Security Services
09.2025 - 10.2025
Carpenter/ Helper
Elite Framing Ltd.
07.2021 - 12.2021
Supervisor (CCTV Surveillance)
Six Technologies
11.2020 - 12.2024
Security Officer/Mobile Dispatch Supervisor
Hilton Security
03.2019 - 12.2024
Post degree diploma - Culinary Arts
Vancouver community college