DITA SOMERVILLE
Guelph,ON
Summary
Talented Realtor with Red Brick Real Estate Brokerage with exceptional marketing skills and property sales background. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually. Demonstrates strong negotiation skills and a highly professional demeanor, ensuring successful outcomes in fast-paced environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Realtor
Red Brick Real Estate Brokerage
03.2010 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Negotiated, facilitated, and managed real estate transactions.
Front Desk Coordinator
Peekaboo Play Centre
07.2023 - 06.2024
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Engaged in pleasant conversations with guests while managing check-in process.
Manager
Anytime Fitness (Speedvale Location)
03.2021 - 06.2023
- Increased membership retention through the effective management of front office, membership sales and computer data.
- Enhanced member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Created and maintained detailed reports of daily, weekly and monthly operations.
Executive Assistant to the President
Meikle Automation Inc.
04.2003 - 03.2010
- Enhanced executive efficiency by managing and prioritizing the President''s daily schedule, appointments, and travel arrangements.
- Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
- Assisted with the onboarding process for new executive team members, creating a smooth transition for all involved parties.
- Facilitated seamless communication between the President and key stakeholders, ensuring timely responses to emails and phone calls.
- Organized and coordinated conferences and monthly meetings.
- Provided exceptional customer service when interacting with external clients or partners building positive rapport on behalf of the President.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Used advanced software to prepare documents, reports, and presentations.
Legal Administrative Assistant
Elizabeth A. Renfrew
03.2002 - 02.2003
- Supported attorney simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Facilitated clear communication between clients and attorney by acting as a liaison to ensure all parties were informed of updates or changes.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Created and printed legal documents for attorney to review.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
- Helped with intake of new clients and materials by setting up files and documenting important information.
Education
Business Administration
Ontario Business College
Guelph, ON09.1999
Skills
- Client Relations
- Contract Negotiation
- Property Marketing
- Customer care
- Networking
- Cold-calling
- Real estate law understanding
- Property tours and inspections
- Highly Professional
- Problem-Solving
- Visitor check-in skills
- Conflict Management
Languages
English
Full Professional
Czech
Full Professional
Timeline
Front Desk Coordinator
Peekaboo Play Centre
07.2023 - 06.2024
Manager
Anytime Fitness (Speedvale Location)
03.2021 - 06.2023
Realtor
Red Brick Real Estate Brokerage
03.2010 - Current
Executive Assistant to the President
Meikle Automation Inc.
04.2003 - 03.2010
Legal Administrative Assistant
Elizabeth A. Renfrew
03.2002 - 02.2003
Business Administration
Ontario Business College
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