Disha Malhi
Brampton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dnata/Emirates Airline
04.2019 - 04.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls (40-50 calls per day) with minimal wait times/on-hold times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Etihad Airways
10.2016 - 03.2019
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Investigated and resolved customer inquiries and complaints quickly.
Assistant Manager
Americana Food Company (Pizza Hut)
08.2014 - 09.2016
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Cargo Checker
Cebu Pacific (Top Serve Manpower Solution Inc.)
08.2012 - 09.2013
- Checking of loading and unloading incoming shipments from air cargo.
- Sort products or materials into predetermined sequences or groupings for display, packing, shipping, or storage.
Receptionist
EVA Airways at PAGGS
01.2012 - 08.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
Education
Caregiver And Healthcare
Asia Pacific Training Center Inc.
Quezon City, Philippines12.2021
Bachelor of Science - Airline Business Administration, Air Freight and Marketing Operations
PATTS College of Aeronautics
Sucat, Paranaque Philippines03.2012
High School Diploma -
St. Therese of The Child Jesus Academy
Malabon City, Philippines03.2008
Skills
- Sense of responsibility
- Computer literate
- Creative and Resourceful
- Able to work under pressure
- Initial Cargo Training
- Troubleshooting and Resolution
- Verbal and Written Communication
- Customer Relationship Management
- Key Performance Indicators (KPI)
- Performance Tracking and Evaluations
- Staff Training
- Staff Development
- Conducting Seminars
- Product and Service Sales
- Credit Card Payment Processing
Certification
- Newborn, Child and Elderly Training - 2021-2022
- SABRE Training - 2016-2020
- Dangerous Goods (Emirates/Etihad) -2016-2020
- Basic of Airlines- Ground/ Contact Center
Etihad Airways
Oct 2016- 2018 - Sales Manager Certificate 2015-2016
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
Dnata/Emirates Airline
04.2019 - 04.2020
Customer Service Representative
Etihad Airways
10.2016 - 03.2019
Assistant Manager
Americana Food Company (Pizza Hut)
08.2014 - 09.2016
Cargo Checker
Cebu Pacific (Top Serve Manpower Solution Inc.)
08.2012 - 09.2013
Receptionist
EVA Airways at PAGGS
01.2012 - 08.2012
Caregiver And Healthcare
Asia Pacific Training Center Inc.
Bachelor of Science - Airline Business Administration, Air Freight and Marketing Operations
PATTS College of Aeronautics
High School Diploma -
St. Therese of The Child Jesus Academy
- Newborn, Child and Elderly Training - 2021-2022
- SABRE Training - 2016-2020
- Dangerous Goods (Emirates/Etihad) -2016-2020
- Basic of Airlines- Ground/ Contact Center
Etihad Airways
Oct 2016- 2018 - Sales Manager Certificate 2015-2016
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