Ozbee John Michael Brillantes
Vancouver
Summary
I am a reliable and outgoing person willing to learn every aspect of my workplace and gain more experiences that I can use in my future references. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Diverse Group
10.2022 - 09.2025
- Managed high-volume calls, ensuring effective communication and service delivery.
- Resolved customer inquiries promptly, enhancing satisfaction and retention.
- Collaborated with cross-functional teams to improve service delivery standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Warehouse Associate
Diverse Group
12.2021 - 10.2022
- Trained new associates on safety protocols and standard operating procedures.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as 50 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory count duties.
- Maintained clean, orderly work environment.
Team Member
Tim Hortons
05.2018 - 12.2021
- Collaborated with team to optimize workflow during peak hours, maintaining service speed and quality.
- Monitored stock levels, restocking supplies to ensure seamless operations throughout shifts.
- Implemented best practices for cleanliness and organization in workstations to improve overall efficiency.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Deli Clerk
President Supermarket
07.2018 - 09.2018
- Ensured compliance with health and safety regulations in food preparation areas.
- Delivered high-quality customer service, resolving complaints and enhancing guest satisfaction.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
Musical Theatre
Capilano University
North Vancouver, British Columbia11.2025
Youth Digital Entrepreneurship
Western Community College
Surrey, British Columbia11.2021
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South Hill Education Centre
Vancouver, British Columbia02.2020
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Killarney Secondary School
Vancouver, British Columbia06.2019
Skills
- Reliability
- Positive attitude and behavior
- Interpersonal skills (relates well to others)
- Strong work ethic
- Creativity and innovation
- Ability to work autonomously
- Willingness to keep learning
- Relationship building
- Payment processing
- Follow-up skills
- Sense of responsibility
- Teamwork
- Effective oral and written communication skills
- Knowledgeable in Applications (MS Word, MS PowerPoint, MS Excel, Adobe Photoshop and Adobe Illustrator)
- Data entry
- Stock management
- Fluent in Tagalog
Timeline
Customer Service Representative
Diverse Group
10.2022 - 09.2025
Warehouse Associate
Diverse Group
12.2021 - 10.2022
Deli Clerk
President Supermarket
07.2018 - 09.2018
Team Member
Tim Hortons
05.2018 - 12.2021
Youth Digital Entrepreneurship
Western Community College
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South Hill Education Centre
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Killarney Secondary School
Musical Theatre
Capilano University