Disha Kharade
Vancouver,Canada
Summary
I have an experience working in diverse roles that focus on healthcare support and customer care. At Pramila Health Care System in Pune, Provided comprehensive support to families, helping them navigate medical, emotional, and spiritual challenges during illnesses. Also played a key role in improving the quality of life for children by reducing stress and implementing individualized care plans. Additionally, handled client inquiries, ensuring their concerns were addressed promptly. At FedEx Express Transportation and Supply Chain India Pvt Ltd, Disha excelled as a Customer Care Representative, managing high-volume inbound calls and conducting data analysis to enhance customer care strategies. She also facilitated communication between staff and management to improve service delivery.
Overview
1
1
year of professional experience
Work History
Customer Care Representative
FEDEXPRESS TRANSPORTATION AND SUPPLY CHAIN INDIA PVT LTD
03.2022 - 07.2023
- Handled high-volume inbound calls, addressing customer queries and concerns about import/export shipments
- Conducted data analysis on customer purchasing habits, returns, and complaints to refine customer care strategies
- Facilitated seamless communication between staff and relationship management to improve service delivery
Senior Associate Operations
WNS
07.2023 - 03.2023
- Processed and reimbursed dental and optical claims with high accuracy, ensuring timely payments
- Conducted follow-up calls to policyholders to confirm claim details and provide assistance
- Developed and implemented process improvements to enhance claim processing efficiency
Education
MBA -
University Canada West
09.2024
Bachelor's - Commerce
Sinhagad College
01.2020
Skills
- Behavioral support
- Team management
- Customer Service
- Data Entry
- MS Office and SQL
- Problem solving and conflict resolution
- Adaptability
- Relationship Management
- Excellent communication and interpersonal skills
Availability
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Timeline
Senior Associate Operations
WNS
07.2023 - 03.2023
Customer Care Representative
FEDEXPRESS TRANSPORTATION AND SUPPLY CHAIN INDIA PVT LTD
03.2022 - 07.2023
MBA -
University Canada West
Bachelor's - Commerce
Sinhagad College
Similar Profiles
Savithri IyerSavithri Iyer
Data Analyst at Manpower Group Services, FedEx Express Transportation and Supply Chain Services (India) Pvt. LtdData Analyst at Manpower Group Services, FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd
Anoop NairAnoop Nair
Senior Business Analyst at FedEx Express Transportation and Supply Chain Services (India) Pvt. LtdSenior Business Analyst at FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd
AJAY JADHAVAJAY JADHAV
Store Supervisor at DHL Supply Chain India Pvt LtdStore Supervisor at DHL Supply Chain India Pvt Ltd