Disha Disha

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Assisted in budget preparation, ensuring alignment with financial goals.

Managed daily operations of retail store.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Completed point of sale opening and closing procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.

• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Supervised guests at front counter, answering questions regarding products.

• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Maintained knowledge on banking products and distribution to provide optimal service support.
• Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
• Initiated feedback loop with clients, leading to improved service offerings and client satisfaction.