Dipanjot Kaur
Brampton,ON
Summary
Logical IT analyst with 3 years of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware.
Overview
3
3
years of professional experience
Work History
IT Consultant
Cordus technology
Saint John
06.2023 - 05.2024
- Coordinated system installations, testing, and code corrections.
- Tested computer components such as processors, memory modules, hard drives prior to installation into a system unit.
- Assisted clients in developing and implementing IT strategies to improve business operations.
- Provided technical support for hardware, software and network issues.
- Conducted regular maintenance checks on servers, networks, storage devices.
- Ensured compliance with security policies including firewalls, anti-virus programs.
- Documented processes related to IT services provided by the company.
- Maintained knowledge of advances in information technology systems and applications.
- Managed backup, user account and helpdesk systems.
- Evaluated organization's technology to recommend upgrades for hardware and software.
OFFICE ASSISTANT
Armour transportation
Saint John
05.2022 - 06.2023
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Scheduled loads according to priority and available equipment.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Reported delays, accidents or other traffic and transportation situations.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Answered customer requests with information about product availability, shipping information and status updates.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Administrative Assistant
Money gram international
Saint John
06.2021 - 12.2021
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Proofread content for typo-free emails and documentation.
- Conducting currency exchange transactions for customers accurately and efficiently
- Providing excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
- Adhering to regulatory compliance standards, including anti-money laundering (AML) and Know Your Customer (KYC) regulations
- Handling cash securely, counting and verifying currency, and reconciling transactions to maintain accuracy
- Monitoring foreign exchange rates and market trends to provide informed recommendations to customers.
Education
Bachelor of Science - Computer Science
University of New Brunswick
Saint John, NB01-2024
Associate of Science - Computer,Information Sciences And Support Services
University of New Brunswick
Saint John, NB01-2021
Skills
- Product Management
- Workflow Analysis
- Business Planning
- KPI Tracking
- Customer Needs Assessment
- Software Development
- Information Security
- Web development
- Network Administration
- IT service management
- Statistical Analysis
- Performance Optimization
- Network Security
- Customer Support
- Software Design
- Cybersecurity
- Analytical Skills
- Organizational Skills
- Professionalism
Timeline
IT Consultant
Cordus technology
06.2023 - 05.2024
OFFICE ASSISTANT
Armour transportation
05.2022 - 06.2023
Administrative Assistant
Money gram international
06.2021 - 12.2021
Bachelor of Science - Computer Science
University of New Brunswick
Associate of Science - Computer,Information Sciences And Support Services
University of New Brunswick
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