Dionne Pantin
Mississauga,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Sales Lead
Nike
09.2024 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
Supervisor
Marc Jacobs
02.2024 - 08.2024
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Generated daily reports detailing findings and recommendations.
- Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
Assistant Store Manager
Clore Beauty Supply
07.2023 - 01.2024
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Performed daily walkthrough to identify and proactively resolve issues negatively impacting operations. Optimized store displays and appearance via strategic merchandising.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Coached staff of 20 employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Assistant Store Manager
Guess Factory
11.2021 - 12.2022
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Made daily cash deposits with no discrepancies
- Picked and packaged online orders
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assistant Store Manager
Sally Beauty Supply
08.2019 - 05.2021
- Managed opening and closing procedures alone or with one associate
- Unloaded weekly stock shipments
- Created daily sales charts to track sales goals
- Made daily bank deposits with no errors in two years
- Organized monthly one-on-one coaching with sales associates
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Increased sales by 10% in one month
Stock Handler/ Beauty Artist
Morphe Cosmetics
12.2018 - 07.2019
- Unpacked over 50 boxes weekly and re-stocked store
- Performed inventory control, such as counting and stocking merchandise.
- Assisted in opening and closing procedures early mornings and late nights
- Answered customer questions and provided detailed product information.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Assisted in changing floor plan of store bi-weekly
Customer Service Representative
La Maison Simons
04.2017 - 05.2018
- Provided exceptional customer service to all customers
- Collected merchandise to be transferred to other Simons locations
- Assisted in changing display walls to different themes as fashion trends change
- Effective merchandising of products in multiple departments
- Placed orders to be delivered to customers
- Participated in opening and closing procedures daily
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Loyola Catholic Secondary School
06.2014
Skills
- Limited in French
- Stock Management
- Customer Relations
- POS Systems
- Customer Service
- Time Management
- Attention to Detail
- Adaptability
Languages
Spanish
Elementary
French
Professional Working
Timeline
Sales Lead
Nike
09.2024 - Current
Supervisor
Marc Jacobs
02.2024 - 08.2024
Assistant Store Manager
Clore Beauty Supply
07.2023 - 01.2024
Assistant Store Manager
Guess Factory
11.2021 - 12.2022
Assistant Store Manager
Sally Beauty Supply
08.2019 - 05.2021
Stock Handler/ Beauty Artist
Morphe Cosmetics
12.2018 - 07.2019
Customer Service Representative
La Maison Simons
04.2017 - 05.2018
High School Diploma -
Loyola Catholic Secondary School
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