Dionne Pantin
Mississauga,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Supervisor
Marc Jacobs
02.2024 - Current
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Generated daily reports detailing findings and recommendations.
- Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
Assistant Store Manager
Clore Beauty Supply
07.2023 - 01.2024
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Optimized store displays and appearance via strategic merchandising.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Coached staff of 20 employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Assistant Store Manager
Guess Factory
11.2021 - 12.2022
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Made daily cash deposits with no discrepancies
- Picked and packaged online orders
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assistant Store Manager
Sally Beauty Supply
08.2019 - 05.2021
- Managed opening and closing procedures alone or with one associate
- Unloaded weekly stock shipments
- Created daily sales charts to track sales goals
- Made daily bank deposits with no errors in two years
- Organized monthly one-on-one coaching with sales associates
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Increased sales by 10% in one month
Stock Handler/ Beauty Artist
Morphe Cosmetics
12.2018 - 07.2019
- Unpacked over 50 boxes weekly and re-stocked store
- Performed inventory control, such as counting and stocking merchandise.
- Assisted in opening and closing procedures early mornings and late nights
- Answered customer questions and provided detailed product information.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Assisted in changing floor plan of store bi-weekly
Customer Service Representative
La Maison Simons
04.2017 - 05.2018
- Provided exceptional customer service to all customers
- Collected merchandise to be transferred to other Simons locations
- Assisted in changing display walls to different themes as fashion trends change
- Effective merchandising of products in multiple departments
- Placed orders to be delivered to customers
- Participated in opening and closing procedures daily
- Offered advice and assistance to customers, paying attention to special needs or wants.
Supervisor
Pita Pit
08.2015 - 03.2017
- Prepared Vegetables and filled sauces as needed throughout the day
- Stocked freezer and fridge when deliveries were made
- Served customers by taking their orders and customizing their orders
- Performed opening and closing procedures every weekday alone
- Maintained cleanliness of store by washing dishes as well as cleaning front and back of store daily
- Trained staff on how to use new material
- Evaluated employee performance and coached and trained to improve weak areas.
Education
High School Diploma -
Loyola Catholic Secondary School
Mississauga, ON06.2014
Skills
- Limited in French
- Stock Management
- Customer Relations
- POS Systems
- Customer Service
- Time Management
- Attention to Detail
- Adaptability
Timeline
Supervisor
Marc Jacobs
02.2024 - Current
Assistant Store Manager
Clore Beauty Supply
07.2023 - 01.2024
Assistant Store Manager
Guess Factory
11.2021 - 12.2022
Assistant Store Manager
Sally Beauty Supply
08.2019 - 05.2021
Stock Handler/ Beauty Artist
Morphe Cosmetics
12.2018 - 07.2019
Customer Service Representative
La Maison Simons
04.2017 - 05.2018
Supervisor
Pita Pit
08.2015 - 03.2017
High School Diploma -
Loyola Catholic Secondary School
Similar Profiles
Glwadys TravailleurGlwadys Travailleur
Responsable de deux corners at Marc by Marc Jacobs Galeries Lafayette - MO & CO, EDITIONResponsable de deux corners at Marc by Marc Jacobs Galeries Lafayette - MO & CO, EDITION
Rodrigo GutierrezRodrigo Gutierrez
Sales Supervisor at Marc JacobsSales Supervisor at Marc Jacobs
Molly ShmidtMolly Shmidt
Operations Manager at Marc JacobsOperations Manager at Marc Jacobs
ELENA VALDERRAMAELENA VALDERRAMA
Assistant Store Manager at Marc Jacobs OutletAssistant Store Manager at Marc Jacobs Outlet
Cassandra MandapCassandra Mandap
Nursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery UnitNursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery Unit