Dion McCowen
Los Angeles
Summary
Results-driven Operations and client service professional with over 8 years of experience in customer support, financial account management, and eligibility programs. Expertise includes documentation review, account issue resolution, and compliance adherence. Proven ability to manage multiple priorities while delivering exceptional service to clients and internal stakeholders.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Doug mockett & Company
Torrance
04.2026 - Current
- Assist customers with product inquiries, order status updates, pricing, and shipping information.
- Process orders, returns, exchanges, and account requests while maintaining accuracy and attention to detail.
- Investigate and resolve customer concerns by coordinating with internal departments, including warehouse, accounting, and shipping teams.
- Review order information and documentation to ensure accuracy and compliance with company procedures.
Financial Services Specialist
Nordstrom Card services
Colorado Springs
05.2025 - 11.2025
- Managed complex credit card accounts including billing inquiries, disputes, payment arrangements, and fraud-related concerns.
- Educated cardholders on account terms and policies while safeguarding sensitive financial information.
- Reviewed account history and customer data to determine appropriate resolutions and escalate issues when necessary.
Night Auditor
Marriott
Colorado Springs
07.2024 - 04.2025
- Conducted nightly audits of financial transactions across multiple departments, achieving 100% accuracy and maintaining compliance with accounting standards.
- Prepared and analyzed daily operational and revenue reports for management review, highlighting trends and insights.
- Delivered overnight guest support, efficiently resolving issues to enhance guest satisfaction.
Education
High School Diploma -
Santee Education Complex
Los Angeles06-2013
Some College (No Degree) -
Pikes Peak State College
Colorado SpringsSkills
- Customer Issue Resolution
- Call center operations
- Data entry & Administrative Support
- CRM Systems
- Microsoft Office Suite
- Financial Services Operations
- Eligibility Review & Case Processing
- Compliance & Policy Adherence
- Documentation & Records Management
- Team leadership and staff training
- Client Account Specialist
- Property Management Systems
Timeline
Customer Service Representative
Doug mockett & Company
04.2026 - Current
Financial Services Specialist
Nordstrom Card services
05.2025 - 11.2025
Night Auditor
Marriott
07.2024 - 04.2025
High School Diploma -
Santee Education Complex
Some College (No Degree) -
Pikes Peak State College