Work Preference
Summary
Overview
Work History
Education
Skills
Summary Of Highlights
Timeline
CustomerServiceRepresentative
Open To Work
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NANCY NANCY

Brampton,ON

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Summary

IT support professional with a diploma in Computer Systems Networking and strong experience in troubleshooting and customer support. Resolved over 50 customer issues daily, achieving a 90% first-contact resolution rate while efficiently managing technical issues and maintaining records akin to ticketing systems.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Precision Pro Partnership
02.2025 - 12.2025
  • Achieved 90%+ first-contact resolution, contributing to improved customer experience and loyalty.
  • Resolved 50+ daily customer issues, enhancing customer satisfaction through effective technical troubleshooting.
  • Maintained detailed issue records to support efficient tracking and resolution of customer inquiries.

Supervisor

Tim Hortons
02.2024 - 01.2025
  • Managed POS systems, resolving technical issues to ensure continuous operation.
  • Maintained operational reports, supporting effective decision-making.
  • Supervised daily operations and ensured team adherence to service standards.
  • Trained new staff on customer service protocols and food safety practices.
  • Managed inventory levels and facilitated timely restocking of supplies.

Administrative Assistant

Maid in Windsor
06.2023 - 02.2024
  • Provided technical support to streamline administrative processes.
  • Managed digital records and resolved system issues to ensure operational efficiency.
  • Managed scheduling and appointments for cleaning services and staff.
  • Coordinated communication between clients and cleaning teams effectively.
  • Maintained organized records of client preferences and service history.

Graduate Trainee

Star Technical
05.2022 - 04.2023
  • Assisted clients in resolving technical queries related to data systems.
  • Worked with teams to troubleshoot and resolve issues effectively.
  • Assisted technicians in diagnosing and repairing equipment malfunctions.
  • Maintained tools and work areas to ensure safety and cleanliness.
  • Collaborated with team members to improve workflow efficiency.

Education

Computer Systems Networking Diploma -

St. Clair College
Windsor, ON
08-2024

Skills

  • Customer service
  • Customer Issue Resolution
  • User support
  • Issue resolution
  • Technical troubleshooting
  • Software Navigation Support
  • Virtual Customer Engagement
  • Customer relationship management
  • Documentation

Summary Of Highlights

  • IT Support-focused professional with a diploma in Computer Systems Networking and hands-on experience in troubleshooting and customer support.
  • Proven ability to resolve technical issues efficiently across multiple channels with strong customer satisfaction.
  • Skilled in diagnosing hardware/software issues and supporting IT operations.

Timeline

Customer Service Representative

Precision Pro Partnership
02.2025 - 12.2025

Supervisor

Tim Hortons
02.2024 - 01.2025

Administrative Assistant

Maid in Windsor
06.2023 - 02.2024

Graduate Trainee

Star Technical
05.2022 - 04.2023

Computer Systems Networking Diploma -

St. Clair College
NANCY NANCY